Job Overview

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Employment Type

Hourly
Seasonal
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Compensation

Hourly
Exact $19.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
earn complimentary tickets for friends and family
Discounts on food and merchandise
Special events for employees including preview nights for new attractions
Building lifelong friendships
Resume building workshops
growth opportunities
wellness programs

Job Description

Universal Studios Hollywood is a renowned entertainment destination and theme park located in Los Angeles, California. As part of NBCUniversal, one of the leading media and entertainment companies globally, Universal Studios Hollywood offers visitors an unparalleled experience through its thrilling rides, shows, and attractions that bring movies and television to life. The company is dedicated to creating memorable moments for guests while maintaining high standards of safety, inclusivity, and guest service. The park is a bustling hub of activity, especially during peak seasons, and employs a diverse team passionate about guest engagement and operational excellence.

The Valet Runner position at Universal Studios Hollywood is a seasonal role designed to support the efficient operations of the Parking and Resorts division. This role is pivotal in enhancing the guest experience through professional, courteous, and timely vehicle services. Valet Runners greet guests upon arrival, handle vehicles with care, and ensure a smooth flow of parking and retrieval operations. The position demands excellent customer service skills and an ability to work in a dynamic environment while adhering to safety protocols. From greeting guests warmly to inspecting vehicles, parking them in designated spots, and managing the keys and paperwork accurately, the Valet Runner plays an essential role in the day-to-day operations of the valet service.

This seasonal role requires a reliable individual capable of handling physical tasks, including prolonged walking or standing and lifting up to 25 pounds. Applicants must hold a valid California Class C Driver's License and be skilled in driving manual transmission vehicles. The position offers a competitive hourly wage starting at $19 with a pay increase to $23 per hour after 1,000 hours worked, making it rewarding for entry-level individuals or those looking for seasonal employment with growth opportunities.

Working as a Valet Runner at Universal Studios Hollywood provides not only an opportunity to earn but also to enjoy various employee benefits such as complimentary admissions to all Universal theme parks, guest passes, food and merchandise discounts, access to special events including preview nights for new attractions, wellness programs, and resume-building workshops. This role supports career growth and fosters an inclusive and supportive work environment where employees can build lasting friendships and professional skills. Universal Studios Hollywood emphasizes equal employment opportunities and accommodates individuals with disabilities, reflecting its commitment to diversity and inclusion.

The successful candidate will be an integral part of the operations team, maintaining a safe and welcoming environment for guests and coworkers alike. Responsibilities include promptly addressing guest inquiries and complaints, ensuring safety and security, and handling conflicts professionally. The Valet Runner must maintain a high level of integrity and uphold the company's safety standards. This role is ideal for individuals who thrive in a fast-paced, guest-focused environment and are eager to contribute to creating memorable guest experiences at one of the most visited tourist attractions in Los Angeles.

Job Requirements

  • Must be 18 years old or older
  • possession of a California Class C Driver's License
  • ability to drive manual transmission vehicles
  • driving record with no more than one point
  • able to walk or stand for extended periods
  • ability to regularly lift and/or move up to 25 pounds, frequently with assistance
  • availability to work at least 4 days per week including mornings, evenings, weekends, and holidays during peak seasons
  • willingness to work outdoors in various weather conditions
  • able to handle moderate to high noise levels
  • must maintain professionalism in guest interactions

Job Qualifications

  • Must be 18 years old or older
  • valid California Class C Driver's License required
  • able to drive manual transmission vehicles
  • have a driving record with no more than one point
  • good communication and customer service skills
  • ability to work in outdoor weather conditions and a fast-paced environment
  • capable of walking or standing for extended periods
  • able to lift up to 25 pounds

Job Duties

  • Greet guests, open vehicle doors, inform guests of valet prices, and provide vehicle pick up information in a friendly and professional manner
  • Inspect vehicles for damages, note damages on paperwork, and collect keys from guests
  • Take vehicles to available parking spaces, park them, write names on window and key tickets, and note parking locations
  • Leave keys and inspection paperwork at the valet cashier window for processing and intake
  • Retrieve guest vehicles and deliver them in a timely and safe manner
  • Report maintenance issues and ensure appropriate action is taken
  • Resolve guest complaints promptly or refer issues to the appropriate team member
  • Promote and provide extraordinary guest service, answer questions, offer information, and assist guests courteously
  • Demonstrate proper use of safety practices and ensure department safety standards are upheld
  • Provide excellent customer service with cash transactions, resolving complaints and inquiries professionally
  • Monitor and maintain a safe and secure environment for guests and team members
  • Identify, de-escalate, and resolve conflicts or disturbances professionally
  • Perform other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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