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Job Overview

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Compensation

Hourly
Exact $14.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts

Job Description

This position is offered at a bustling casino environment, catering to guests who expect impeccable service and an enjoyable gaming experience. The casino is a dynamic, high-energy establishment where guest satisfaction is paramount. As a key player in the entertainment and hospitality industry, this casino focuses on delivering outstanding service through the dedication and professionalism of its team members. The employment is hourly, offering $14.00 per hour plus tips, and requires flexible availability to work various shifts, including late nights, early mornings, weekends, and holidays.

The role of Valet at this casino involves more than just parking cars; it embodies a promise of safety, security, and superior guest service. Valets are entrusted with the responsibility of ensuring guests' vehicles are handled with care and returned promptly. This role demands not only excellent driving skills but also a commitment to integrity, ethics, and professionalism. Valets contribute significantly to the overall guest experience, often being the first and last point of contact for visitors. They must display friendliness and attentiveness while managing a fast-paced workflow using the Computerized Valet Parking System (CVPS). Attention to detail is crucial, as valets need to monitor for any vehicle issues or incidents and report them immediately to management, guaranteeing safety and compliance with internal controls and regulations.

Furthermore, the position requires teamwork and communication, as valets assist other staff members and provide helpful information and directions to guests. Maintaining a safe, clean, and organized work environment is essential, as is adherence to all casino policies and procedures. Physical stamina and the ability to perform physically demanding tasks, including climbing, standing, and lifting, are necessary due to the nature of the job. This role suits individuals who thrive in a lively setting and are passionate about service excellence and guest interaction. The casino environment includes moderate to loud noise levels and requires working both indoors and outdoors in various weather conditions, making adaptability an important trait for success in this role.

Job Requirements

  • High school diploma or equivalent
  • Valid, unexpired Wisconsin Driver's License
  • Acceptable Motor Vehicle Record (MVR)
  • Ability to maintain discretion with confidential information
  • Ability to interact professionally with guests and team members
  • Flexibility to work various shifts including nights, weekends, and holidays
  • Physical capability to perform demanding tasks including lifting up to 50 pounds with assistance

Job Qualifications

  • High school diploma or equivalent preferred
  • Six months of related experience preferred
  • Valid, unexpired Wisconsin Driver's License
  • Ability to maintain discretion in handling confidential information
  • Ability to interact professionally with guests and team members
  • Ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays
  • Physical ability to perform demanding tasks including lifting up to 50 pounds with assistance

Job Duties

  • Park and retrieve guests' vehicles as they enter and leave the casino safely and efficiently
  • Greet guests with a friendly expression of acknowledgement
  • Utilize the Computerized Valet Parking System (CVPS)
  • Report any vehicle violation, accident, or malfunction that occurs while driving a guest's vehicle to management immediately
  • Control pace and quantity of production to minimize down time
  • Provide directions and answer guest questions to provide excellent guest service in all situations
  • Assist other team members as needed
  • Maintain a safe, sanitary, and organized work environment
  • Perform job duties in full compliance with departmental Internal Controls, policies, procedure, and regulations
  • Perform other duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


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