Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
A free well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
Discounted parking and bus pass program
Two for one movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another
Paid Time Off
and more
Job Description
Saint Kate - The Arts Hotel, part of Marcus Hotels & Resorts, is a renowned luxury hotel located in Milwaukee's vibrant Theater District. Recognized for its elite awards and distinctive artistic flair, Saint Kate offers guests a modern and culturally rich experience. The hotel serves as a creative hub inspired by music, painting, sculpture, and design, attracting a diverse clientele that includes theater enthusiasts, food lovers, and entertainment seekers. As an integral part of the Marcus Hotels & Resorts family, which boasts over 60 years of excellence in hospitality, Saint Kate maintains a commitment to exceptional service, unique character, and... Show More
Job Requirements
- Must possess a valid driver's license
- two years of driving experience
- clean driving record
- high school diploma or equivalent required
- prior hospitality or valet experience preferred
- ability to lift, push, pull and/or carry packages and boxes and luggage up to 100 lbs continuously throughout shift
- ability to effectively deal with guest and employee concerns in a friendly and positive manner
- excellent interpersonal, listening and communication skills including the ability to read, write, speak, and understand English
- must be able to represent the company in a professional, well-groomed and courteous manner at all times
Job Qualifications
- High school diploma or equivalent
- prior hospitality or valet experience preferred
- must possess a valid driver's license, two years of driving experience and a clean driving record
- excellent interpersonal, listening and communication skills
- ability to effectively deal with guest and employee concerns in a friendly and positive manner
- ability to lift, push, pull and/or carry packages and luggage up to 100 lbs continuously throughout shift
- ability to represent the company in a professional, well-groomed and courteous manner at all times
Job Duties
- Greet and welcome all guests, check-ins/outs, effectively resolve challenging guest requests and complaints
- lift, carry, load luggage onto bell cart, read and match luggage tags, write claim tickets, and escort guests to their rooms with their items
- park cars and ensure the front drive of hotel is guest ready at all times
- represent the hotel with professionalism and decorum including remaining calm and alert during emergency and/or heavy hotel activity
- attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings
- perform all other related duties and special projects as requested and/or assigned
Job Location
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