Valet Parking Supervisor - Phoenix, AZ

Parking Management Company (PMC) is a nationally recognized leader in hospitality-focused parking services, boasting a robust presence across the United States. Headquartered in Nashville, Tennessee, PMC specializes in a diverse array of parking solutions including valet and self-parking management, shuttle services, event parking, and porter/bell services. Their services serve a variety of industries such as hotels, resorts, healthcare facilities, and event venues. With a staunch commitment to excellence, PMC positions itself as an extension of the hospitality experience, aiming to deliver seamless, high-touch service to both partners and guests. This guest-first mindset underpins everything PMC does, ensuring exceptional service quality and customer satisfaction.

The role available at PMC is for a Valet Supervisor / Guest Service Coordinator within the Valet Parking Division. This is a full-time or part-time, non-exempt position reporting directly to an Account Manager. Compensation is hourly with additional opportunities to earn tips based on service performance and customer interactions, with rates varying across markets. The Valet Supervisor / Guest Service Coordinator plays a critical role in supporting valet operations by coordinating efficient vehicle flow and ensuring superior guest service. This position is pivotal in driving operational efficiency, safety, and overall guest satisfaction while fostering a positive work environment.

In this role, the Valet Supervisor / Guest Service Coordinator assists the Guest Service Manager by overseeing daily valet operations and managing staff performance. The incumbent is expected to maintain smooth and efficient service delivery, addressing guest inquiries, concerns, and service issues in a professional and timely manner. An essential part of the role includes managing the team’s appearance and compliance with uniform and grooming standards, as well as overseeing attendance and breaks to sustain operational excellence.

The position requires leading daily pre-shift meetings to communicate updates, encouraging teamwork, and sustaining open communication with the Account/City Manager. They are also responsible for managing valet equipment setup and breakdown, ensuring supplies are stocked and ready for daily operations. The role involves tip and payroll oversight including handling shifts cuts, reviewing payroll, punches, tips, and vehicle counts for accuracy.

Safety is a paramount concern; therefore, the Supervisor must ensure safe key handling, vehicle management, and promptly submit incident reports while maintaining a secure environment for guests and employees. The position requires fostering a team-oriented culture focused on exceptional guest service, accountability, and operational excellence.

Candidates should expect to work 40 or more hours onsite at assigned accounts. Flexibility is required as additional responsibilities may arise to support operational and financial goals. The role also mandates completing timely training modules and participation in staff meetings.

PMC values knowledge, skills, and abilities such as exceptional customer service and communication, organizational support, adaptability, dependability, safety compliance, and effective people management. Experience with cell phone usage for work communication is required, with reimbursement aligned with company policy. The physical demands include extended periods of standing and walking, with occasional moderate lifting.

PMC is committed to pay transparency, equity in compensation, and complies fully with federal, state, and local labor laws including the Fair Labor Standards Act (FLSA). The company also offers comprehensive benefits including medical, dental and vision insurance, 401K, life insurance, paid time off, tuition assistance, bonus opportunities, and internal leadership development programs. PMC is an equal opportunity employer promoting diversity, inclusion, and compliance with the Americans with Disabilities Act (ADA).