Valet Parking Supervisor - Houston, TX

Parking Management Company (PMC) is a nationally recognized leader in the hospitality-focused parking services industry. Based in Nashville, Tennessee, PMC specializes in delivering high-quality valet and self-parking management, shuttle services, event parking coordination, and porter/bell services. The company serves a broad range of clients across various sectors including hotels, resorts, healthcare facilities, and event venues. Through its comprehensive service offerings, PMC acts as an extension of the hospitality experience, consistently emphasizing excellence and a guest-first mindset. This approach ensures that every partner and guest receives seamless and engaging service tailored to their unique needs. PMC prides itself on fostering a professional work environment dedicated to operational excellence and customer satisfaction.

The Valet Supervisor / Guest Service Coordinator role at PMC is crucial in supporting valet operations by ensuring a smooth and efficient vehicle flow while maintaining the highest level of guest service. This position plays a key role in staff management and team coordination to uphold PMC’s standards of service rigorously. Working closely with the Guest Service Manager and Account Manager, the Guest Service Coordinator oversees daily valet activities, resolves guest inquiries and service concerns promptly, and fosters a positive, team-oriented environment. This role demands exceptional communication skills, strong leadership capabilities, and meticulous attention to operational details to promote safety and guest satisfaction.

As a full-time or part-time, non-exempt position, this role offers an hourly wage supplemented by tip opportunities, which vary by market and are based on service performance and customer interactions. The person in this position will work 40-plus hours on-site at assigned accounts, ensuring the daily valet operations run safely and efficiently. Key responsibilities include leading pre-shift meetings, managing valet equipment and staging areas, overseeing tip and payroll handling, and supporting accurate and timely operational reporting. Furthermore, the Guest Service Coordinator is responsible for verifying team compliance with appearance standards, monitoring attendance and breaks, and maintaining a safe environment for both guests and associates.

PMC offers an environment that promotes employee development, safety, and guest satisfaction, aligning with its broader mission to provide quality, guest-oriented parking services. Through continuous support and encouragement, PMC helps to cultivate a culture of accountability, operational excellence, and professional growth. The company’s dedication to pay transparency and equitable compensation strengthens this role’s appeal, while additional benefits like health insurance, 401K plans, supplemental insurance, bonuses, tuition assistance, and paid time off contribute to an attractive compensation package. Working at PMC means joining a military-friendly, inclusive employer committed to equal opportunity and compliance with all relevant labor regulations. The establishment values adaptability and teamwork, and this position requires flexibility to meet changing business needs whilst delivering exceptional customer engagement.