Valet Parking Supervisor - Columbia, SC

Parking Management Company (PMC) is a nationally recognized leader in hospitality-focused parking services, headquartered in Nashville, Tennessee. As a premier provider of valet and self-parking management, shuttle services, event parking, and porter/bell services, PMC operates across a diverse range of industries including hotels, resorts, healthcare facilities, and event venues. The company's commitment to excellence and a guest-first mindset positions it as an extension of the hospitality experience, ensuring every interaction is seamless and every service touchpoint is handled with care, professionalism, and high standards. By embracing technology, employee development, and outstanding customer service, PMC continues to set industry standards and deliver exceptional results for its partners and guests alike.

The role of Valet Supervisor / Guest Service Coordinator plays a crucial part within PMC’s valet parking division, supporting the daily operations of valet services while championing an outstanding guest experience. This position involves overseeing efficient vehicle flow, managing staff, responding promptly and professionally to guest inquiries and concerns, and maintaining adherence to safety and service standards. The Guest Service Coordinator functions as a bridge between the valet team, management, and guests — leading communication efforts, facilitating smooth operations, and fostering a positive and respectful atmosphere among associates.

Working either full-time or part-time, this position is non-exempt and compensated with an hourly wage plus tips, which vary based on market location and service performance. The shifts require on-site presence at assigned accounts for 40 or more hours, with flexibility to meet business needs. PMC supports this role by providing training, resources, and an environment conducive to professional growth and customer satisfaction. Furthermore, the company emphasizes pay transparency and equity, maintaining compliance with all relevant wage, compensation, and employment laws.

This position involves multitasking across several areas, including operational support, staff management, tip and payroll oversight, safety risk management, and equipment logistics. The Guest Service Coordinator leads pre-shift briefings, ensures uniform compliance, manages daily inventory of supplies, and submits incident reports as necessary. This role demands strong organizational skills, the ability to adapt to dynamic situations, and a proactive approach to problem-solving.

Candidates for this role should embody PMC’s core values of dependability, safety, and hospitality excellence. State-of-the-art customer service skills, effective communication abilities, and a team-oriented mindset are essential. Additionally, the company values leadership qualities that promote accountability, skill development, and improvement among associates.

PMC also offers attractive additional benefits such as health, vision, and dental insurance upon eligibility, 401K plans, supplemental insurance options including life and critical illness coverage, paid time off, paid training, bonus opportunities, and a tuition assistance program through Bellevue University supporting up to $5,250 annually. These benefits reflect PMC’s dedication to employee well-being and growth.

As an equal opportunity employer, PMC fosters an inclusive work culture that values diversity and ensures reasonable accommodations under the Americans with Disabilities Act. The company’s compliance with Fair Labor Standards and state workman’s compensation laws further reaffirms its commitment to employee rights and fair treatment. PMC encourages prospective candidates who are eager to contribute to a dynamic hospitality parking service environment to apply, promising a rewarding career that blends operational responsibility with guest-focused excellence.