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Job Overview
Employment Type
Full-time
Part-time
Hourly
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401k
Supplemental Insurance
Bonus opportunities
internal leadership development program
Paid Time Off
Paid training
Tuition Assistance
Employee Discounts
Military Friendly employer
Job Description
Parking Management Company (PMC) is a nationally recognized leader specializing in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides an array of services including valet and self-parking management, shuttle services, event parking, and porter/bell services. These offerings span multiple industries such as hotels, resorts, healthcare facilities, and event venues. PMC prides itself on a commitment to excellence and a guest-first mindset, acting as an extension of the hospitality experience. The company is dedicated to delivering seamless, high-touch service, ensuring that every guest interaction is met with professionalism and care. Through strategic operational management and a focus on customer satisfaction,... Show More
Job Requirements
- High school diploma or GED
- Minimum one year previous supervisory experience
- Valid driver's license and reliable transportation
- Clean motor vehicle record with no more than three moving violations in three years
- Pass and maintain a clean background check
- Ability to provide exceptional guest service
- Ability to follow company policies and procedures
- Ability to adapt to changing work environments
- Dependable with strong adherence to safety procedures
- Ability to perform physical demands such as standing and walking for extended periods
Job Qualifications
- High school diploma or GED
- Minimum one year previous supervisory experience
- Prior customer service or hospitality experience preferred
- Management or leadership training or certifications preferred
- Valid driver's license and reliable transportation
- Clean motor vehicle record with no more than three moving violations in three years
- Ability to perform essential job duties satisfactorily
- Strong communication and interpersonal skills
- Ability to adapt to changing environments and handle multiple tasks
- Dependable with strong adherence to safety procedures
- Ability to engage staff, provide feedback, and promote team growth
Job Duties
- Assist the Guest Service Manager in overseeing daily valet operations and staff performance to ensure smooth, efficient service
- Address guest questions, concerns, service issues, and claims with professionalism and prompt resolution
- Verify associates are in full uniform and maintain proper grooming standards
- Lead daily pre-shift meetings to communicate updates and encourage teamwork
- Manage the setup and breakdown of valet equipment and staging areas
- Oversee tip handling, shift cuts, payroll review, and accurate submissions
- Supervise valet operations to ensure safety and submit incident reports promptly
- Foster a team-oriented culture focused on exceptional guest service and accountability
- Perform other tasks to support operational and financial goals and attend staff meetings
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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