Valet Parking Supervisor - Columbia, SC

Parking Management Company (PMC) is a nationally recognized leader specializing in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides an array of services including valet and self-parking management, shuttle services, event parking, and porter/bell services. These offerings span multiple industries such as hotels, resorts, healthcare facilities, and event venues. PMC prides itself on a commitment to excellence and a guest-first mindset, acting as an extension of the hospitality experience. The company is dedicated to delivering seamless, high-touch service, ensuring that every guest interaction is met with professionalism and care. Through strategic operational management and a focus on customer satisfaction, PMC has established itself as a trusted partner in parking solutions nationwide.

The role of Valet Supervisor / Guest Service Coordinator plays a crucial part in maintaining PMC’s high standards for guest service and operational efficiency. This position supports valet operations by coordinating vehicle flow, delivering exceptional customer service, and assisting with staff management. As a key team leader, the Guest Service Coordinator ensures smooth daily valet operations by overseeing staff performance and fostering a positive work environment. Reporting directly to the Account Manager, this full-time or part-time, non-exempt role offers an hourly wage plus opportunities for tips based on service performance and customer interactions, with rates varying by market.

The Guest Service Coordinator is tasked with enhancing the guest experience by maintaining efficient vehicle flow and clear communication among guests and team members. Responsibilities include leading daily pre-shift meetings, managing valet equipment and supplies, addressing guest questions and concerns, and overseeing tip handling and payroll support functions. This position demands leadership skills, adaptability, and a strong commitment to safety standards, as well as the ability to manage multiple priorities in a dynamic environment. Candidates must demonstrate dependability, professionalism, and the ability to foster teamwork and accountability among valet associates.

PMC is committed to pay transparency, equitable compensation, and compliance with all federal, state, and local labor laws. Employee benefits include medical, vision, and dental insurance upon eligibility, 401K plan, supplemental insurance options, bonus opportunities, paid time off, paid training, tuition assistance, and various employee discounts. PMC values diversity and inclusion, providing reasonable accommodations in compliance with the Americans with Disabilities Act and promoting an equal employment opportunity workplace. This position requires a high school diploma or GED, at least one year of supervisory experience preferably in hospitality or customer service, a valid driver’s license with a clean motor vehicle record, and the ability to pass background checks.

Overall, the Valet Supervisor / Guest Service Coordinator at PMC plays an essential role in ensuring guest satisfaction, operational excellence, safety, and team development within the company’s valet parking division, helping PMC continue to lead the industry in hospitality-driven parking services.