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Valet Parking Attendant - Wells Fargo Plaza

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $13.00 - $13.50
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Work Schedule

Day Shifts
Fixed Shifts
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Benefits

Paid Time Off
Paid holidays
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability insurance
401(k) Plan
Employee assistance program
Parental leave
caregiver leave
Sick Time Off

Job Description

Wells Fargo Plaza is a premier office and commercial location known for its commitment to providing exceptional services and a superior customer experience within its premises. Located at 1000 Louisiana St, this bustling hub accommodates numerous businesses and visitors daily, ensuring a dynamic and thriving environment. As a reputable establishment under the Wells Fargo brand, it upholds high standards of professionalism, safety, and customer satisfaction, making it an outstanding place for employment.

The Valet Parking Attendant role at Wells Fargo Plaza is a vital position within the Operations department, focusing primarily on the efficient management of parking services and customer... Show More

Job Requirements

  • at least 18 years of age
  • valid driver’s license
  • ability to operate manual transmission vehicles (stick shift)
  • acceptable driving record and motor vehicle report (MVR)
  • excellent customer service and communication skills
  • ability to verbally communicate with guests
  • ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
  • ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift

Job Qualifications

  • at least 18 years of age
  • valid driver’s license
  • ability to operate manual transmission vehicles (stick shift)
  • excellent customer service and communication skills
  • ability to verbally communicate with guests
  • acceptable driving record and motor vehicle report (MVR)
  • ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
  • ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
  • previous valet experience preferred

Job Duties

  • mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
  • foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
  • act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
  • deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
  • pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
  • meet and greet all guests upon arrival
  • open guest vehicle doors, assist with unloading vehicle when necessary
  • retrieve keys from guest
  • issue ticket to guest, or enter customer information using electronic device
  • park guest car in appropriate space
  • ensure safe and appropriate operation of guest vehicles
  • inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
  • quickly retrieve vehicles for waiting guests
  • assist guests with loading luggage or personal items when necessary
  • provide excellent customer service to guests
  • respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc
  • direct traffic, position barricades, and arrange for towing service when necessary
  • immediately report any incidents or claims to Operations Manager or Shift Lead
  • request and collect relevant fees for use of service
  • assist in reconciling end of shift revenue against the ticket distribution, when necessary
  • communicate professionally at all times with guests, client, and teammates

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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