Valet Parking Attendant - Ten Museum Park

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $15.00 - $16.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Compensation: $15.00 - $16.00 / hour
Pay: $15/hour to $16/hour plus tips
Join our team and enjoy an outstanding benefits package, including:
(Full Time Only)
Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones

Job Description

Ten Museum Park is a prestigious residential and commercial property located in the vibrant heart of Miami, Florida. Known for its luxurious living spaces and top-tier amenities, Ten Museum Park offers an exceptional environment for residents and visitors alike. This establishment prides itself on delivering unparalleled service and maintaining the highest standards of safety and customer satisfaction. As a significant player in Miami's real estate and hospitality landscape, Ten Museum Park integrates modern design with functional excellence to create a truly unique urban living experience.

The Valet Parking Attendant role at Ten Museum Park is a critical position within the Operations Department, responsible for ensuring the safe and efficient handling of guest vehicles while providing outstanding customer service. This full-time position, reporting directly to the Operations Manager, offers an hourly wage ranging from $15 to $16 plus tips. The role involves working in shifts that may include weekends, reflecting the dynamic nature of the property and its commitment to round-the-clock guest support.

The valet attendant serves as the first point of contact for guests arriving at Ten Museum Park, setting the tone for their entire experience through friendly and professional interactions. Duties include coordinating the valet process from start to finish, retrieving and parking vehicles safely, issuing tickets, and maintaining meticulous records of vehicle information. Safety is paramount, with attendants expected to follow all relevant traffic and parking protocols, conduct vehicle inspections, and promptly report any incidents or claims to designated leadership.

Beyond operational tasks, the position requires a strong customer-centric approach. The valet attendant fosters guest satisfaction by answering queries, providing clear directions, assisting with luggage, and ensuring smooth and courteous service throughout. Excellence in communication skills and the ability to work collaboratively with team members, managers, and clients are essential for success in this role.

Candidates for this role must be at least 18 years old, possess a valid driver's license, and be capable of operating vehicles with manual transmissions. An acceptable driving record is mandatory, alongside the physical stamina to walk or run for extended periods, sometimes throughout an entire shift. While prior valet experience is preferred, the ability to learn quickly and make sound decisions in fast-paced environments is equally valued.

Employment at Ten Museum Park comes with an attractive benefits package for full-time employees, including generous paid time off, comprehensive health plans covering medical, dental, and vision care, life and disability insurance, a 401(k) retirement plan with employer matching and immediate vesting, employee assistance programs, and family-oriented leave options. Part-time employees also have access to a 401(k) plan with employer match, sick leave, and assistance programs, ensuring support and care for all team members regardless of their employment status.

Overall, this role offers a fantastic opportunity for individuals passionate about delivering exceptional hospitality services in a prestigious setting. The Valet Parking Attendant contributes significantly to the guest experience at Ten Museum Park, embodying the establishment's commitment to quality, safety, and customer satisfaction.

Job Requirements

  • At least 18 years of age
  • valid driver’s license
  • ability to operate manual transmission vehicles
  • acceptable driving record and motor vehicle report
  • ability to verbally communicate with guests
  • previous valet experience preferred
  • capacity to move quickly and stand for extended periods

Job Qualifications

  • At least 18 years of age
  • Valid driver’s license
  • Ability to operate manual transmission vehicles (stick shift)
  • Excellent customer service and communication skills
  • Ability to verbally communicate with guests
  • Acceptable driving record and motor vehicle report (MVR)
  • Ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
  • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift

Job Duties

  • Schedule: Shifts will vary and may include weekends
  • The Valet Attendant ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations
  • The Valet Attendant is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location
  • The Valet Attendant works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws
  • Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
  • Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
  • Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
  • Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
  • Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
  • Meet and greet all guests upon arrival
  • open guest vehicle doors, assist with unloading vehicle when necessary
  • Retrieve keys from guest
  • issue ticket to guest, or enter customer information using electronic device
  • Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
  • Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
  • Quickly retrieve vehicles for waiting guests
  • assist guests with loading luggage or personal items when necessary
  • Provide excellent customer service to guests
  • respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc
  • Direct traffic, position barricades, and arrange for towing service when necessary
  • Immediately report any incidents or claims to Operations Manager or Shift Lead
  • Request and collect relevant fees for use of service
  • Assist in reconciling end of shift revenue against the ticket distribution, when necessary
  • Communicate professionally at all times with guests, client, and teammates

Job Criteria

Experience

Entry Level (1-2 years)


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