Job Overview
Compensation
Hourly
Exact $26.33
Work Schedule
Weekend Shifts
Benefits
competitive pay
Tips
flexible schedule
Employee Discounts
Career advancement opportunities
Training and Development
Supportive team environment
Job Description
Signia by Hilton, located at 170 S Market St, is a prestigious hotel known for its commitment to exceptional guest experiences and top-tier service. As part of the globally recognized Hilton brand, Signia offers a luxurious environment that caters to both business and leisure travelers. With a focus on providing unparalleled hospitality, this establishment combines modern amenities, elegant accommodations, and a dedicated staff to ensure every guest's stay is memorable and comfortable. The hotel emphasizes safety, efficiency, and guest satisfaction in every aspect of its operations, positioning itself as a leader in the hospitality industry. Offering competitive wage rates, the position of Valet Attendant at Signia pays $26.33 per hour plus tips, reflecting the value placed on skilled service professionals who contribute directly to the guest experience.
The Valet Attendant at Signia by Hilton plays a critical role in managing the safe and efficient parking of guest vehicles while ensuring service excellence that goes beyond expectations. This role involves responding swiftly and courteously to customer requests, interacting with guests to foster a welcoming environment, and working in close coordination with fellow team members and supervisors to uphold quality and safety standards. The Valet Attendant is entrusted with beginning-to-end valet operations, including issuing tickets or entering customer information into electronic systems, retrieving and parking vehicles, and assisting guests with loading or unloading their belongings. This position demands a keen attention to vehicle safety procedures, including inspecting vehicles for preexisting damage, directing traffic, and maintaining security protocols throughout the valet area.
In addition to technical tasks, the Valet Attendant serves as a brand ambassador, representing Signia and the broader Hilton brand through courteous and professional guest interactions. Responsibilities extend beyond parking duties to include managing financial transactions such as collecting fees and reconciling end-of-shift revenue. The role requires the ability to handle fast-paced situations with sound decision-making skills, ensuring both guest satisfaction and operational efficiency. Flexibility in working varied shifts, including weekends, is essential to meet the dynamic demands of the hotel.
Overall, the Valet Attendant position is ideal for individuals who thrive in high-energy environments, value customer service excellence, and take pride in contributing to a premier hospitality experience. This job offers a unique opportunity to be part of a world-renowned hospitality network, develop valuable skills, and earn competitive compensation with the added benefit of tips that reward exceptional service delivery.
The Valet Attendant at Signia by Hilton plays a critical role in managing the safe and efficient parking of guest vehicles while ensuring service excellence that goes beyond expectations. This role involves responding swiftly and courteously to customer requests, interacting with guests to foster a welcoming environment, and working in close coordination with fellow team members and supervisors to uphold quality and safety standards. The Valet Attendant is entrusted with beginning-to-end valet operations, including issuing tickets or entering customer information into electronic systems, retrieving and parking vehicles, and assisting guests with loading or unloading their belongings. This position demands a keen attention to vehicle safety procedures, including inspecting vehicles for preexisting damage, directing traffic, and maintaining security protocols throughout the valet area.
In addition to technical tasks, the Valet Attendant serves as a brand ambassador, representing Signia and the broader Hilton brand through courteous and professional guest interactions. Responsibilities extend beyond parking duties to include managing financial transactions such as collecting fees and reconciling end-of-shift revenue. The role requires the ability to handle fast-paced situations with sound decision-making skills, ensuring both guest satisfaction and operational efficiency. Flexibility in working varied shifts, including weekends, is essential to meet the dynamic demands of the hotel.
Overall, the Valet Attendant position is ideal for individuals who thrive in high-energy environments, value customer service excellence, and take pride in contributing to a premier hospitality experience. This job offers a unique opportunity to be part of a world-renowned hospitality network, develop valuable skills, and earn competitive compensation with the added benefit of tips that reward exceptional service delivery.
Job Requirements
- At least 18 years of age
- Valid driver's license
- Ability to operate manual transmission vehicles (stick shift)
- Excellent customer service and communication skills
- Ability to verbally communicate with guests
- Acceptable driving record and motor vehicle report (MVR)
- Ability to learn quickly and use sound decision making to thrive in fast-paced environments
- Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
- Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
- Previous valet experience preferred
Job Qualifications
- At least 18 years of age
- Valid driver's license
- Ability to operate manual transmission vehicles (stick shift)
- Excellent customer service and communication skills
- Ability to verbally communicate with guests
- Acceptable driving record and motor vehicle report (MVR)
- Ability to learn quickly and use sound decision making to thrive in fast-paced environments
- Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
- Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
- Previous valet experience preferred
Job Duties
- Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
- Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
- Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
- Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
- Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
- Meet and greet all guests upon arrival
- open guest vehicle doors, assist with unloading vehicle when necessary
- Retrieve keys from guest
- issue ticket to guest, or enter customer information using electronic device
- Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
- Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
- Quickly retrieve vehicles for waiting guests
- assist guests with loading luggage or personal items when necessary
- Provide excellent customer service to guests
- respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
- Direct traffic, position barricades, and arrange for towing service when necessary
- Immediately report any incidents or claims to Operations Manager or Shift Lead
- Request and collect relevant fees for use of service
- Assist in reconciling end of shift revenue against the ticket distribution, when necessary
- Communicate professionally at all times with guests, client, and teammates.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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