Valet Parking Attendant - Icon South Beach ( Evening / Overnight )
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $16.00
Work Schedule
Night Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
401(k) Plan
Employee assistance program
Parental leave
caregiver leave
Job Description
Icon South Beach is a prominent destination located at 450 Alton Road, Miami Beach, Florida. It is known for its vibrant atmosphere and commitment to exceptional guest experiences. The establishment operates within the hospitality and service industry, emphasizing outstanding customer service and operational excellence. Icon South Beach offers a dynamic work environment where employees can grow and contribute to the overall guest satisfaction. As a full-time position based in Miami Beach, this role provides wage compensation ranging from $15.00 to $16.00 per hour, supplemented by tips.
The Valet Parking Attendant role at Icon South Beach involves ensuring the safe and efficient parking of guest vehicles while delivering superior service that exceeds customer expectations. The Valet Attendant is pivotal in maintaining smooth operations by promptly responding to customer requests and fostering positive guest interactions. This role requires collaboration with team members, the Operations Manager, and shift supervisors to uphold quality and safety standards continually. Responsibilities include managing the valet process from start to finish, coordinating vehicle retrieval, ticket issuance, and maintaining accurate vehicle records. This position demands excellent customer service skills, the ability to follow strict safety procedures, and adaptability in a fast-paced environment. The Valet Attendant also supervises vehicle safety, directs traffic as needed, collects service fees, and reconciles end-of-shift revenues. This role covers afternoon and evening shifts with overnight shifts scheduled twice weekly on Sundays and Mondays. Overall, this position offers an opportunity for individuals passionate about customer service and operational efficiency to thrive in a reputable hospitality setting, supported by a robust benefits package designed to promote work-life balance and employee well-being.
The Valet Parking Attendant role at Icon South Beach involves ensuring the safe and efficient parking of guest vehicles while delivering superior service that exceeds customer expectations. The Valet Attendant is pivotal in maintaining smooth operations by promptly responding to customer requests and fostering positive guest interactions. This role requires collaboration with team members, the Operations Manager, and shift supervisors to uphold quality and safety standards continually. Responsibilities include managing the valet process from start to finish, coordinating vehicle retrieval, ticket issuance, and maintaining accurate vehicle records. This position demands excellent customer service skills, the ability to follow strict safety procedures, and adaptability in a fast-paced environment. The Valet Attendant also supervises vehicle safety, directs traffic as needed, collects service fees, and reconciles end-of-shift revenues. This role covers afternoon and evening shifts with overnight shifts scheduled twice weekly on Sundays and Mondays. Overall, this position offers an opportunity for individuals passionate about customer service and operational efficiency to thrive in a reputable hospitality setting, supported by a robust benefits package designed to promote work-life balance and employee well-being.
Job Requirements
- At least 18 years of age
- Valid driver's license
- Ability to operate manual transmission vehicles (stick shift)
- Excellent customer service and communication skills
- Ability to verbally communicate with guests
- Acceptable driving record and motor vehicle report (MVR)
- Ability to learn quickly and use sound decision making to thrive in fast-paced environments
- Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
- Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
Job Qualifications
- At least 18 years of age
- Valid driver's license
- Ability to operate manual transmission vehicles (stick shift)
- Excellent customer service and communication skills
- Ability to verbally communicate with guests
- Acceptable driving record and motor vehicle report (MVR)
- Ability to learn quickly and use sound decision making to thrive in fast-paced environments
- Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
- Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
- Previous valet experience preferred
Job Duties
- Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
- Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
- Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
- Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
- Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
- Meet and greet all guests upon arrival
- open guest vehicle doors, assist with unloading vehicle when necessary
- Retrieve keys from guest
- issue ticket to guest, or enter customer information using electronic device
- Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
- Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
- Quickly retrieve vehicles for waiting guests
- assist guests with loading luggage or personal items when necessary
- Provide excellent customer service to guests
- respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
- Direct traffic, position barricades, and arrange for towing service when necessary
- Immediately report any incidents or claims to Operations Manager or Shift Lead
- Request and collect relevant fees for use of service
- Assist in reconciling end of shift revenue against the ticket distribution, when necessary
- Communicate professionally at all times with guests, client, and teammates
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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