Valet Parking Attendant - Courtyard Marriott Downtown Tacoma

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $18.00
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Work Schedule

Weekend Shifts
Fixed Shifts
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Benefits

comprehensive medical
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k plan
Paid Time Off

Job Description

The Courtyard Marriott Downtown Tacoma is a distinguished hotel located in the heart of Tacoma, Washington. As part of the esteemed Marriott International brand, the hotel prides itself on delivering exceptional hospitality and creating memorable guest experiences. Known for its modern amenities, comfortable accommodations, and prime location, the Courtyard Marriott caters to both business travelers and tourists. The hotel emphasizes quality service, safety, and customer satisfaction as central pillars of its operations. The team at Courtyard Marriott Downtown Tacoma is dedicated to upholding Marriott's global standards of excellence, fostering a welcoming atmosphere, and ensuring that every guest feels valued and cared for throughout their stay.

The role of the Valet Parking Attendant at Courtyard Marriott Downtown Tacoma is a critical position within the hotel's operations team. This is a part-time opportunity offering competitive compensation at $18.00 per hour with work scheduled primarily on Fridays and Saturdays from 4 pm to 12 am. Candidates should have flexible availability to meet the dynamic needs of the hotel. The Valet Attendant is responsible for the safe and efficient parking of guest vehicles while delivering exemplary customer service that exceeds expectations. This role involves direct interaction with guests, creating a positive first and last impression by assisting with vehicle handling, providing timely responses to customer requests, and maintaining vehicle security in adherence to state and local regulations.

The Valet Attendant plays an essential part in upholding the hotel’s reputation by enabling smooth traffic flow, ensuring guest vehicles are safely parked and retrieved, and facilitating a seamless valet experience. Tasks include coordinating the entire valet process from receipt of guest keys to vehicle retrieval, affording courteous assistance such as opening doors and helping guests with their luggage, and managing financial transactions including fee collection and reconciliation at shift end. With a focus on safety, attendants inspect vehicles for preexisting damage, report any incidents promptly, and manage traffic control including the use of barricades and arranging towing services when necessary.

Candidates who join this role will collaborate closely with the Operations Manager and Shift Supervisor as part of a supportive team environment focused on operational excellence and guest satisfaction. The role demands excellent communication skills, quick decision-making abilities, and a commitment to high standards of professionalism and safety. It also offers an excellent opportunity for individuals who enjoy working in a fast-paced environment and take pride in delivering outstanding customer service. Previous valet experience and a valid driver's license with a clean driving record are preferred to ensure the highest standards of service and safety. This position is ideal for candidates seeking part-time employment in the hospitality sector with opportunities for growth and development within the renowned Marriott International network.

Job Requirements

  • at least 18 years of age
  • valid driver's license
  • ability to operate manual transmission vehicles (stick shift)
  • excellent customer service and communication skills
  • ability to verbally communicate with guests
  • acceptable driving record and motor vehicle report (MVR)
  • ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
  • ability to move from valet stand to customer cars by walking or running for extended period of time
  • previous valet experience preferred

Job Qualifications

  • valid driver's license
  • ability to operate manual transmission vehicles (stick shift)
  • excellent customer service and communication skills
  • ability to verbally communicate with guests
  • acceptable driving record and motor vehicle report (MVR)
  • ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
  • ability to move from valet stand to customer cars by walking or running for extended period of time
  • previous valet experience preferred

Job Duties

  • mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets or leveraging electronic devices to enter customer information
  • foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
  • act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
  • deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
  • pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
  • meet and greet all guests upon arrival
  • open guest vehicle doors, assist with unloading vehicle when necessary
  • retrieve keys from guest
  • issue ticket to guest, or enter customer information using electronic device
  • park guest car in appropriate space
  • ensure safe and appropriate operation of guest vehicles
  • inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
  • quickly retrieve vehicles for waiting guests
  • assist guests with loading luggage or personal items when necessary
  • provide excellent customer service to guests
  • respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
  • direct traffic, position barricades, and arrange for towing service when necessary
  • immediately report any incidents or claims to Operations Manager or Shift Lead
  • request and collect relevant fees for use of service
  • assist in reconciling end of shift revenue against the ticket distribution, when necessary
  • communicate professionally at all times with guests, client, and teammates

Job Criteria

Experience

Entry Level (1-2 years)


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