Job Overview
Employment Type
Full-time
Compensation
Salary
Range $37,800.00 - $71,400.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career development opportunities
flexible schedule
Employee Discounts
Job Description
VPNE is a distinguished hospitality management company specializing in providing exceptional operational and guest services, particularly within demanding environments like hospitals. Renowned for its commitment to excellence, VPNE delivers tailored service solutions that cater to the unique needs of clients and their customers, ensuring safety, efficiency, and outstanding customer experiences. As a company, VPNE prides itself on fostering a culture of integrity, professionalism, and customer focus, creating work environments where employees are motivated to excel and contribute to overall client success. The company offers dynamic career opportunities where team members are encouraged to grow, learn, and lead within their areas of expertise.
The role of the General Manager at VPNE is pivotal, encompassing leadership and comprehensive management of assigned operations and services. This leadership position demands a high level of interpersonal skills, rigorous operational control, and a proactive approach to risk management and safety. The General Manager acts as the face of VPNE for clients and visitors, ensuring that every operational aspect aligns with organizational standards and client expectations. They are responsible for creating an environment that accommodates the diverse needs of hospital patients and visitors, maintaining stellar guest service through effective team leadership. This position involves close collaboration with clients to define strategic plans, ensuring smooth operation and optimization of revenue streams. The General Manager also oversees financial aspects such as profit and loss management, payroll, staffing, budgeting, and KPI adherence.
Further, the General Manager is charged with developing a dependable, well-trained team by recruiting, hiring, and mentoring employees, particularly focusing on promotion from within. They cultivate a positive and supportive workplace culture that encourages growth and professional development. Their leadership is instrumental in enforcing VPNE policies and procedures across all locations, reinforcing the highest service standards. The individual must be adept in communication, team relations, and client account management, employing strategic thinking and leadership to inspire and motivate staff. This role demands versatility, adaptability to flexible work schedules including nights, weekends, and holidays, and a steadfast commitment to operational excellence. Candidates with hospitality or parking management experience are strongly preferred, underscoring the importance of industry knowledge in successfully fulfilling the role. This is a full-time position requiring a passionate leader dedicated to achieving exceptional outcomes in a fast-paced, client-focused environment.
The role of the General Manager at VPNE is pivotal, encompassing leadership and comprehensive management of assigned operations and services. This leadership position demands a high level of interpersonal skills, rigorous operational control, and a proactive approach to risk management and safety. The General Manager acts as the face of VPNE for clients and visitors, ensuring that every operational aspect aligns with organizational standards and client expectations. They are responsible for creating an environment that accommodates the diverse needs of hospital patients and visitors, maintaining stellar guest service through effective team leadership. This position involves close collaboration with clients to define strategic plans, ensuring smooth operation and optimization of revenue streams. The General Manager also oversees financial aspects such as profit and loss management, payroll, staffing, budgeting, and KPI adherence.
Further, the General Manager is charged with developing a dependable, well-trained team by recruiting, hiring, and mentoring employees, particularly focusing on promotion from within. They cultivate a positive and supportive workplace culture that encourages growth and professional development. Their leadership is instrumental in enforcing VPNE policies and procedures across all locations, reinforcing the highest service standards. The individual must be adept in communication, team relations, and client account management, employing strategic thinking and leadership to inspire and motivate staff. This role demands versatility, adaptability to flexible work schedules including nights, weekends, and holidays, and a steadfast commitment to operational excellence. Candidates with hospitality or parking management experience are strongly preferred, underscoring the importance of industry knowledge in successfully fulfilling the role. This is a full-time position requiring a passionate leader dedicated to achieving exceptional outcomes in a fast-paced, client-focused environment.
Job Requirements
- Hospitality management or parking management experience required
- be at least 18 years of age
- possess a valid driver's license in state of residency
- be able to pass a criminal background check and RMV check when overseeing a valet operation
- possess organizational skills
- availability to work a flexible schedule including nights, weekends, and holidays
- language skills: proficient in English both verbally and written
- strong computer skills including Microsoft Office, Dayforce, Parking Revenue Control Software and Hardware
Job Qualifications
- Bachelor's degree in hospitality, business administration, or related field preferred or work-related experience to match
- 5+ years' progressive responsibility with proven leadership experience
- prior experience in the parking or healthcare industry strongly preferred
- 2+ years of account management
- 2+ years of client retention and relationship building
- experience working directly with clients and maintaining accounts
- strong organizational and training skills
- ability to read, write and verbally communicate in English
Job Duties
- Be a business leader through demonstration of professionalism and integrity
- work directly with the client to set strategic plans to ensure each operation is running smoothly
- oversee and manage assigned operations
- effectively direct, train and manage location staff including training and development of location assistant managers and supervisors
- perform financial management: maintain strict revenue control and manage profit and loss statement for location
- oversee payroll, staffing, hours/OT and budget proactively
- understand and support key performance indicators for VPNE
- handle all team member relations issues in-house, using the People/HR as a resource when appropriate
- communicate with the People/HR team to understand and uphold processes and procedures
- build a dependable team (recruit, hire and train) in collaboration with the Talent Acquisition department and onsite manager
- ensure safety and risk prevention
- perform timely execution of each task on Client Service Plan
- mentor team members through ongoing coaching and training and foster a promotion from within culture
- lead a positive and supportive culture to encourage growth opportunities for team members
- enforce VPNE policies across all locations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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