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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $18.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
career advancement
Training and Development
Job Description
Grand Adirondack Hotel is a distinguished hospitality establishment known for delivering warm, authentic hospitality that reflects the rich legacy and charm of the region. This luxury hotel combines exceptional guest services with beautiful surroundings to create memorable experiences for visitors. Renowned for its dedication to quality and guest satisfaction, the Grand Adirondack offers a welcoming and professional environment for both guests and employees. As a respected player in the hospitality industry, the hotel upholds high standards of service excellence and prides itself on fostering a team-oriented work culture that values integrity, professionalism, and attention to detail.
The position of... Show More
The position of... Show More
Job Requirements
- High school diploma or equivalent
- One year of related customer service or valet/transportation experience preferred
- Valid driver's license with an acceptable driving record
- Ability to read and comprehend simple instructions, correspondence, and memos
- Ability to write simple correspondence
- Must speak, read, and write proficient English
- Regular exposure to stress and fluctuating workloads
- Must adapt to change quickly
- Ability to operate basic computer systems
- Must adhere to all safety and security procedures
- Ability to stand more than 2/3 of the time
- Ability to walk more than 2/3 of the time
- Ability to sit less than 1/3 of the time
- Ability to reach with hands/arms more than 2/3 of the time
- Ability to lift and push/pull up to 50 pounds
- Ability to work indoors and outdoors with exposure to weather conditions
Job Qualifications
- Ability to communicate professionally, both verbally and in writing
- Customer service experience with a friendly and welcoming demeanor
- Ability to stand for extended periods and multitask in a fast-paced environment
- Strong integrity and accountability due to access to guests' vehicles and personal information
- Experience driving manual and automatic transmission vehicles
- Strong organizational skills to track vehicle locations and keys
- Ability to respond effectively to inquiries from guests, managers, and the public
Job Duties
- Open hotel entrance doors and assist guests entering or leaving the property
- Assist guests with opening and closing vehicle doors
- Welcome guests and visitors with appropriate greetings of the day
- Acknowledge guests within 25-30 seconds and ensure fast, friendly, and professional service
- Communicate parking procedures clearly to guests and visitors
- Tag vehicle keys with date, time, registration number, vehicle make/model, and guest contact or room number
- Provide accurate valet tickets or receipts to guests
- Verify guest tickets/receipts before returning keys or vehicles
- Park and retrieve vehicles safely, avoiding any damage
- Operate both manual and automatic transmission vehicles
- Provide guests with information on hotel amenities, hours of operation, and local attractions
- Direct and monitor personal and commercial vehicle traffic including taxis, limousines, and buses
- Ensure vehicles are legally parked and maintain smooth traffic flow
- Maintain security of vehicles and belongings, including proper key control
- Follow up with guests to ensure requests are completed to their satisfaction
- Open and close the parking facility as assigned
- Document and report vehicle incidents such as accidents, damages, theft, or missing articles
- Review shift logs and update logbooks with relevant information
- Report accidents, injuries, and unsafe conditions to management
- Monitor and maintain safety, cleanliness, and organization of parking areas, portico, and valet stand
- Report any security concerns or safety hazards promptly
- Reroute traffic when parking capacity is reached and communicate updates to staff
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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