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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.75 - $17.75
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
complimentary parking
room discounts
Dining Discounts
On-site cafeteria
Meaningful recognition
Training and mentorship
supportive work culture
Job Description
Omni Dallas Hotel is a prestigious luxury hotel located in the vibrant heart of downtown Dallas. Recently honored as one of the Top 5 City Hotels in Texas by Travel + Leisure's 2025 World's Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction according to J.D. Power. With 1,001 spacious rooms and suites, the hotel offers a premier destination highlighted by the Mokara Spa and Restaurants on Lamar. Guests can experience eight unique dining venues that celebrate the best in Texas hospitality, making every visit memorable and rich with local flavor. The hotel... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or hospitality preferred
- ability to handle cash and operate POS systems accurately
- strong interpersonal and problem-solving skills
- physical stamina to stand and work outdoors for long hours
- flexible schedule availability
- adherence to company security and operational policies
Job Qualifications
- Must have excellent communication skills
- previous customer service experience required, in hospitality strongly preferred
- must be able to work well under pressure, in a fast-paced environment
- must have flexible availability, including days, nights, weekends and holidays
- ability to stand for extended periods, up to 8 hours, and work outdoors
Job Duties
- Greet guests in a friendly and professional manner
- answer questions and resolve basic customer concerns promptly
- provide clear instructions to guests regarding valet procedures, pricing, and validations
- accurately process valet parking payments using cash, credit/debit cards, room charges, and hotel POS systems
- perform basic administrative tasks such as filing, data entry, reporting, and record-keeping
- communicate with supervisors regarding discrepancies or issues
- operate front drive podium, cashier booths, and portable pay stations
- manage customer lines efficiently while maintaining accuracy and professionalism
- adapt to high-volume, fast-paced event environments
- coordinate with valet attendants and event staff to ensure smooth operations
- follow event-specific procedures, schedules, and protocols
- follow company security policies guidelines
- maintain a clean and organized work area in all assigned locations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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