Valet Captain PM| FT

Omni Dallas Hotel, recently ranked among the Top 5 City Hotels in Texas by Travel + Leisure's 2025 World's Best Awards, exemplifies excellence in hospitality. As part of the Omni Hotels & Resorts brand, which has been ranked the #1 hotel brand for guest satisfaction by J.D. Power, the Omni Dallas Hotel stands as a premier destination located in the vibrant heart of downtown Dallas. Boasting 1,001 rooms and suites, this hotel combines luxury and comfort with exceptional amenities including the renowned Mokara Spa and Restaurants on Lamar. Guests enjoy a diverse culinary experience with eight distinctive dining options that highlight the best of Texas hospitality. The hotel’s commitment to impeccable service is evident in every aspect of its operations, providing a memorable stay for both leisure and business travelers.

The Omni Dallas Hotel’s culture is built around The Power of One philosophy, empowering every associate to take full ownership of the guest experience. This unique approach fosters an environment where respect, gratitude, and personal growth are prioritized and nurtured through ongoing training, mentorship programs, and meaningful recognition initiatives. Associates benefit from complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas a highly rewarding and supportive workplace in the city.

The Valet Captain role at Omni Dallas Hotel is essential in representing the hotel at the main entrance, creating a warm and welcoming atmosphere for guests right from their arrival. This position is responsible for maintaining smooth driveway traffic flow to ensure the main hotel entrance remains accessible and safe for guests as they load and unload luggage. In addition to traffic management, the Valet Captain provides personalized luggage assistance, enhancing the overall guest experience. Serving as a key point of contact for visitors, the Valet Captain embodies the hotel’s standard of superior guest service through engaging interactions and efficient coordination with valet staff and bellpersons.

This role involves overseeing valet staging to maximize guest satisfaction, coordinating activities in the drive area, conducting key audits at shift-end, and maintaining cleanliness and orderliness of the front-of-house work areas. The Valet Captain communicates important guest arrivals to the front desk and guest services teams and assists with baggage handling for departing guests to ensure a seamless transition during departure. This position demands a high level of professionalism, excellent customer service skills, the ability to multi-task in a dynamic environment, and physical capability for lifting and standing for long durations. Applicants must hold a valid Texas driver's license, have an excellent driving record, and be able to operate both manual and automatic transmission vehicles. The job involves working flexible hours including days, evenings, weekends, and holidays, and requires successful completion of drug screening and motor vehicle record background checks.

Joining Omni Dallas Hotel means becoming part of a dedicated team renowned for delivering exceptional guest experiences in a world-class urban setting. This full-time role offers candidates the chance to thrive in a supportive, employee-focused culture while contributing to one of Texas' most celebrated city hotels.