Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
8 Paid holidays
Marriott hotel discounts
2 complimentary night hotel stays per year at any Shaner Hotel property
1 complimentary meal per shift worked
Located on bus and metro routes
Job Description
Shaner Hotel Group is a leading award-winning hospitality owner-operator and management company with a portfolio boasting over 65 properties, including full-service, select-service, extended-stay, and resort hotels across 14 states and four countries. The company partners with top hospitality brands as well as independent locations, delivering a range of specialized services such as hotel development, design and construction, e-commerce solutions, and revenue management. Shaner Hotel Group's commitment to excellence, innovation, and guest satisfaction positions it as a premier choice for travelers and investors alike. Prospective candidates can learn more about the company by visiting their official website, www.shanercorp.com.
This particular opening is with the Buffalo Marriott LECOM HARBORCENTER, a 205-room hotel situated in the vibrant Canalside Entertainment District of downtown Buffalo, NY. Conveniently located off interstate I-190 and attached to Key Bank Center—the home of the NHL Buffalo Sabres—this Marriott property offers modern rooms, elegant meeting spaces, and a seventh-floor restaurant boasting panoramic views of Lake Erie and the Buffalo skyline. Additionally, the hotel is just a short drive from Niagara Falls, one of the world's natural wonders, providing guests with both luxury amenities and access to local attractions.
The role available is a flexible full or part-time position as a Guest Service Associate and Valet Attendant, offering a competitive pay rate of $16.00 per hour. The position demands availability for varying shifts including weekends and holidays. Responsibilities center around delivering outstanding guest service with a focus on welcoming arriving guests and visitors, assisting with luggage handling and vehicle parking, and ensuring the security and cleanliness of parking and lobby areas. This role requires excellent communication skills to provide clear directions, handle guest inquiries, and resolve complaints promptly to maintain guest satisfaction.
This position functions as a vital first and last touchpoint for guests, embodying the welcoming spirit of the hotel and providing essential services such as escorting guests to rooms and explaining hotel amenities and features. Additionally, the role may involve valet services including driving, parking, and retrieving guest vehicles in a courteous and efficient manner in alignment with the hotel’s standards. The employee is expected to proactively monitor safety hazards, unauthorized personnel, and contribute to maintaining the hotel’s orderly appearance.
Candidates will be supported with an attractive benefits package including health and paid time off insurance, eight paid holidays, exclusive Marriott hotel discounts, two complimentary nights per year at any Shaner Hotel property, and one complimentary meal per shift worked. The hotel’s location benefits from nearby public transportation with bus and metro routes facilitating easy commuting.
Overall, this role is ideal for individuals who thrive in dynamic, guest-facing environments, possess a keen eye for hospitality details, and appreciate the opportunity to work within a reputable hotel group dedicated to excellence and guest satisfaction.
This particular opening is with the Buffalo Marriott LECOM HARBORCENTER, a 205-room hotel situated in the vibrant Canalside Entertainment District of downtown Buffalo, NY. Conveniently located off interstate I-190 and attached to Key Bank Center—the home of the NHL Buffalo Sabres—this Marriott property offers modern rooms, elegant meeting spaces, and a seventh-floor restaurant boasting panoramic views of Lake Erie and the Buffalo skyline. Additionally, the hotel is just a short drive from Niagara Falls, one of the world's natural wonders, providing guests with both luxury amenities and access to local attractions.
The role available is a flexible full or part-time position as a Guest Service Associate and Valet Attendant, offering a competitive pay rate of $16.00 per hour. The position demands availability for varying shifts including weekends and holidays. Responsibilities center around delivering outstanding guest service with a focus on welcoming arriving guests and visitors, assisting with luggage handling and vehicle parking, and ensuring the security and cleanliness of parking and lobby areas. This role requires excellent communication skills to provide clear directions, handle guest inquiries, and resolve complaints promptly to maintain guest satisfaction.
This position functions as a vital first and last touchpoint for guests, embodying the welcoming spirit of the hotel and providing essential services such as escorting guests to rooms and explaining hotel amenities and features. Additionally, the role may involve valet services including driving, parking, and retrieving guest vehicles in a courteous and efficient manner in alignment with the hotel’s standards. The employee is expected to proactively monitor safety hazards, unauthorized personnel, and contribute to maintaining the hotel’s orderly appearance.
Candidates will be supported with an attractive benefits package including health and paid time off insurance, eight paid holidays, exclusive Marriott hotel discounts, two complimentary nights per year at any Shaner Hotel property, and one complimentary meal per shift worked. The hotel’s location benefits from nearby public transportation with bus and metro routes facilitating easy commuting.
Overall, this role is ideal for individuals who thrive in dynamic, guest-facing environments, possess a keen eye for hospitality details, and appreciate the opportunity to work within a reputable hotel group dedicated to excellence and guest satisfaction.
Job Requirements
- Valid driver's license in the state of hotel's operations
- Excellent driving record
- Must be 21 years or older
- Ability to provide legible communication and directions
- Previous guest relations and or training
- Ability to satisfactorily communicate with guests management and co-workers to their understanding
- High school graduate or equivalent
- Some college preferred
- Bilingual English Spanish a plus
- Knowledge of local activities and attractions appropriate for clientele
Job Qualifications
- Valid driver's license in the state of hotel's operations
- Excellent driving record
- Must be 21 years or older
- Ability to provide legible communication and directions
- Previous guest relations and or training
- Ability to satisfactorily communicate with guests management and co-workers to their understanding
- High school graduate or equivalent some college preferred
- Bilingual English Spanish a plus
- Knowledge of local activities and attractions appropriate for clientele
Job Duties
- Be available to work a flexible schedule including weekends holidays and varied shifts
- Greet arriving guests visitors bid farewell to departing guests visitors
- Assist guests and visitors into and out of their vehicles including loading unloading luggage
- Ensure that all driveways are kept clear that vehicles are not parked or left standing in illegal spaces
- Monitor all parking areas levels report any vehicle safety hazards unauthorized personnel or potential security problems to Manager
- Monitor and maintain cleanliness and organization of all work areas rectify any deficiencies
- Identify and explain hotel facilities and features to guests while escorting them to their room
- Place guest luggage inside room
- Relay accurate directions to guests on inquiries of transportation within the local area
- Handle guest complaints by ensuring guest satisfaction
- Deliver items to guest rooms promptly to include messages mail and faxes packages flowers sundry items requested by guest gift items
- Monitor and maintain appearance of lobby areas and luggage holding room
- Ensure confidentiality of hotel guests and security of guest room access
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
