Towne Park logo

Valet Attendant ��� Walnut Creek Marriott \$16.90/HR + Tips

Job Overview

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Employment Type

Temporary
Hourly
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Compensation

Hourly
Exact $16.90
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Work Schedule

Weekend Shifts
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Benefits

accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
401k retirement savings plan

Job Description

Towne Park is a distinguished hospitality services company committed to delivering exceptional guest experiences across a wide range of locations. With a focus on creating smiles and making impactful connections, Towne Park serves millions of patients, visitors, and guests each year. The company prides itself on its dedication to compassion, professionalism, and outstanding service. Towne Park’s core mission revolves around easing the stress and anxiety of guests—whether patients and their families in healthcare settings or travelers and visitors in urban environments—by providing attentive, friendly, and efficient support. This approach ensures every guest leaves with a memorable and positive impression, fostering loyalty and enhancing brand reputation. Beyond its service to external guests, Towne Park values the well-being and growth of its employees, promoting an inclusive culture where teamwork and respect thrive. Towne Park offers opportunities for growth and development in the hospitality field, recognizing that each team member plays a vital role in delivering exceptional service and creating lasting impact in the communities served.

The Guest Service Associate position at Towne Park represents an exciting opportunity for those passionate about hospitality and customer service. This role is central to the guest experience, tasked with providing courteous and efficient service including parking and retrieving vehicles safely, assisting with luggage, and addressing visitor inquiries. The role demands attention to detail and a commitment to safety while maintaining a warm and approachable demeanor. Successful candidates will navigate the responsibilities of greeting guests warmly within five feet, using personalized salutations, providing accurate information about parking rates and facility amenities, and delivering guest luggage when appropriate. Communication skills are essential, as the associate interacts with both guests and colleagues to ensure smooth operations. The position offers an hourly wage starting at $16.90 plus tips and includes additional shift differentials for overnight work. The work schedule is primarily weekend-focused, from Friday through Sunday, offering flexibility to those seeking part-time employment. Eligible employees enjoy access to a range of benefits including accident and critical illness insurance, hospital indemnity coverage, telemedicine services, and participation in a 401k retirement savings plan. While seasonal and temporary roles may not be eligible for some benefits, Towne Park encourages team members to engage deeply with their roles and contribute to a service culture that places guest satisfaction at the forefront. This position is ideal for individuals who thrive in fast-paced environments and are eager to make a positive difference within a respected hospitality services company.

Job Requirements

  • high school diploma or general education degree (GED)
  • must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
  • one (1) month related experience and/or training
  • knowledge of principles and processes for providing customer and personal services
  • ability to read and write standard English language
  • ability to read and comprehend simple instructions, short correspondence and memos
  • ability to write simple correspondence
  • ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
  • ability to add and subtract three digit numbers and to multiply and divide with 10s and 100s
  • ability to perform these operations using units of American money
  • ability to understand 24 hour and military time systems
  • ability to understand rates applicable to time passed
  • ability to operate a manual transmission is highly desirable

Job Qualifications

  • high school diploma or general education degree (GED)
  • one month related experience and/or training
  • knowledge of principles and processes for providing customer and personal services
  • ability to read and write standard English language
  • ability to read and comprehend simple instructions, short correspondence and memos
  • ability to write simple correspondence
  • ability to effectively present information in one-on-one and small group situations to guests, clients and other employees
  • ability to add and subtract three digit numbers and to multiply and divide with 10s and 100s
  • ability to perform these operations using units of American money
  • ability to understand 24 hour and military time systems
  • ability to understand rates applicable to time passed

Job Duties

  • maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
  • acknowledges and greets guests within five feet with a professional and friendly demeanor
  • uses guest last names during interactions
  • uses salutation of the day and welcomes guests to the location
  • practices proper Towne Park phone etiquette
  • posts up in designated areas when not completing tasks
  • parks and retrieves vehicles while driving slowly and cautiously
  • assists guests with bell services and luggage storage as needed
  • opens all vehicle and hotel doors for guests
  • assists guests with directions, taxis, reservations and other inquiries
  • provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
  • delivers messages, items and/or guest amenities as requested
  • shuttles guests to appropriate places that are approved by the location
  • explains parking rates and retrieval procedures to guests upon arrival
  • issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
  • consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
  • consistently completes location on all key tags after parking vehicle
  • calculates and collects revenue for vehicles when needed

Job Criteria

Experience

Entry Level (1-2 years)


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