Valet Attendant – Walnut Creek Marriott 16.90 - 20.90/HR + Tips

Towne Park is a prominent hospitality services company dedicated to delivering exceptional experiences that create smiles and make impactful moments. Specializing in guest services within parking and valet operations, Towne Park prides itself on its commitment to outstanding customer care. The company serves millions of patients, visitors, and guests, primarily in healthcare and hospitality settings, by ensuring convenience, security, and exceptional service throughout their interactions. Towne Park’s focus on compassionate and courteous service not only eases the anxiety of guests but also fosters memorable experiences, making it a rewarding place to build a career. The company emphasizes a culture where every team member has the opportunity to make a difference, brighten someone's day, and contribute to a positive community environment.

The role of Guest Service Associate at Towne Park is integral to the company’s mission of delivering excellent hospitality and guest services. This position is primarily responsible for greeting guests, parking and retrieving their vehicles safely, and assisting with luggage handling to ensure a seamless and pleasant experience for visitors. The Guest Service Associate acts as the face of Towne Park, maintaining a friendly, professional, and courteous demeanor with every interaction. Working with Towne Park means committing to high standards of service, attention to detail, and guest satisfaction. This role requires consistent communication, operational accuracy with vehicle ticketing and claim checks, and the ability to navigate diverse guest requests proficiently.

Employment with Towne Park as a Guest Service Associate is typically structured around weekend shifts, specifically Friday through Sunday, providing a focused work schedule. The hourly pay for this position starts at $16.90 plus tips, with additional shift differentials of $2 to $4 for overnight hours, reflecting the company’s competitive and fair compensation policy based on location and experience. Towne Park offers employees access to a number of benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and participation in a 401k retirement plan, subject to eligibility guidelines tied to employment classification and hours worked. Seasonal and temporary roles, however, may not be eligible for these benefits.

As a Guest Service Associate, individuals are expected to uphold Towne Park’s values by providing attentive and efficient service, assisting guests with various needs such as directions and reservations, and managing the operational aspects of parking services with accuracy and professionalism. This includes calculating and collecting parking fees, issuing claim checks, and ensuring the safety and security of guest vehicles. The role also demands physical stamina and the ability to work in varying weather conditions, as much of the time is spent outdoors. Towne Park supports its team members with reasonable accommodations to enable performance for individuals with disabilities.

Overall, this position at Towne Park offers an opportunity to join a reputable hospitality services company known for its supportive work environment, meaningful customer interactions, and dedication to excellence. The Guest Service Associate role is a perfect fit for individuals passionate about service, capable of multitasking, and eager to make an impact through their day-to-day work in the hospitality sector.