Valet Attendant – Torrance Marriott (Seasonal) $17/HR + Tips

Towne Park is a leading hospitality services company dedicated to delivering exceptional experiences through compassionate and attentive service. With a focus on making a meaningful impact every day, Towne Park serves millions of patients, visitors, and guests across numerous locations. The company prides itself on creating smiles by providing high-quality valet parking and guest services that ease stress and enhance the overall experience for everyone they serve. Towne Park's commitment to service excellence makes it a rewarding workplace where employees can grow as professionals while making a positive difference in the lives of others. The company offers competitive pay and benefits, recognizing the value each team member brings to the organization.

The Guest Service Associate at Towne Park plays a vital role in ensuring guests feel welcomed and cared for from the moment they arrive until their departure. This position is responsible for providing exceptional hospitality by delivering attentive, friendly, and efficient service. Guests rely on the Associate to assist with parking and retrieving vehicles safely and promptly, providing bell services including luggage assistance when applicable, and offering information about the location, amenities, and local attractions. The role requires a high level of professionalism and customer service skills, as the Associate represents the first and last impression guests have of their experience with Towne Park.

This position offers an hourly base pay of $17 plus tips, with an additional $1 shift differential for overnight shifts, making it a competitive opportunity within the hospitality sector. The work schedule spans Monday through Sunday, providing flexible shifts. Employees in this role are eligible for a range of benefits, including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and enrollment in the company’s 401(k) retirement savings plan, depending on job classification, length of employment, and hours worked. Seasonal and temporary roles, however, are not eligible for these benefits.

The Guest Service Associate must maintain a pleasant and professional demeanor when interacting with guests, co-workers, and clients, always acknowledging guests within five feet with a friendly greeting and addressing them by their last names. Great care is taken in professional phone etiquette and operational responsibilities such as parking and vehicle retrieval, managing guest luggage, and providing helpful directions and information. They also handle the critical aspects of the valet system, including issuing and collecting claim checks, completing damage surveys, and processing payments.

Physical demands of this role include standing or sitting for extended periods, occasional running or walking, lifting up to 100 pounds, and working outdoors under various weather conditions. The ability to operate a manual transmission vehicle and perform tasks such as parallel parking is highly desirable. The job is routine but requires adherence to established procedures to ensure safety and customer satisfaction. This is an excellent opportunity for individuals passionate about hospitality and customer service who seek a dynamic and impactful position in a supportive environment where their efforts are recognized and valued.