Valet Attendant - SJ Marriott - (Seasonal $18.45/HR + Tips)

Santa Clara, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $18.45

Work Schedule

Flexible

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

telemedicine

401k retirement savings plan

Job Description

Towne Park is a renowned parking and transportation service company dedicated to providing exceptional experiences for guests at various venues including hotels, airports, and event locations. Known for its commitment to customer satisfaction and operational excellence, Towne Park specializes in valet parking, shuttle services, and guest assistance. The company emphasizes a professional, courteous approach to hospitality, ensuring that each guest feels valued and cared for. With its flexible work schedules and competitive compensation, Towne Park aims to attract motivated individuals passionate about delivering top-tier service in dynamic environments. Employees have access to various benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and a 401k retirement savings plan, promoting their well-being and financial security. Seasonal and temporary positions, however, may not include eligibility for these benefits, reflecting the company's specific workforce policies.

The Guest Service Associate role at Towne Park is instrumental in upholding the company’s reputation for excellence in guest hospitality and vehicle management. This position involves warmly greeting guests, handling their luggage with care, and efficiently parking and retrieving vehicles safely. The role requires an individual who maintains a friendly, professional demeanor while performing operational tasks such as issuing claim checks, collecting parking fees, and managing vehicle and guest information with accuracy. The Guest Service Associate also assists guests with directions, transportation arrangements, and information about local amenities and facilities, embodying the company’s dedication to comprehensive guest support. This hourly position offers pay starting at $18.45 per hour plus tips, with a flexible weekly schedule covering all days from Sunday through Saturday. The job demands physical stamina and the ability to work in various weather conditions as much of the work takes place outdoors. Attention to detail, excellent communication skills, and the ability to operate vehicles with manual transmissions and perform parallel parking are highly valued to ensure safety and operational smoothness. Towne Park encourages candidates with a high school diploma or GED and at least one month of related experience or equivalent education and training to apply, highlighting a welcoming attitude towards individuals early in their careers or seeking to develop in the hospitality and guest services field.

Job Requirements

high school diploma or general education degree (GED)
must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work
one (1) month related experience and/or training or equivalent combination of education and experience
knowledge of principles and processes for providing customer and personal services
ability to read and write standard English
ability to comprehend simple instructions, short correspondence and memos
ability to write simple correspondence
ability to present information effectively in one-on-one and small group situations
ability to perform basic arithmetic operations with American currency
ability to understand 24 hour and military time systems
ability to understand rates applicable to time passed
ability to operate a manual transmission desirable
ability to perform parallel parking

Job Qualifications

high school diploma or general education degree (GED)
must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
one (1) month related experience and/or training
knowledge of principles and processes for providing customer and personal services
ability to read and write standard English language
ability to read and comprehend simple instructions, short correspondence and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
ability to perform these operations using units of American money
ability to understand 24 hour and military time systems
ability to understand rates applicable to time passed
ability to operate a manual transmission is highly desirable
perform parallel parking

Job Duties

maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients
acknowledges and greets guests within five feet with a professional and friendly demeanor
uses guest last names during interactions
uses salutation of the day and welcomes guests to the location
practices proper company phone etiquette
posts up in designated areas when not completing tasks
parks and retrieves vehicles while driving slowly and cautiously
assists guests with bell services and luggage storage as needed
opens all vehicle and hotel doors for guests
assists guests with directions, taxis, reservations and other inquiries
provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
delivers messages, items and/or guest amenities as requested
shuttles guests to appropriate places that are approved by the location
explains parking rates and retrieval procedures to guests upon arrival
issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
consistently completes location on all key tags after parking vehicle
calculates and collects revenue for vehicles when needed