Valet Attendant - Mercy Medical Center

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $15.00

Work Schedule

Standard Hours

Day Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company known for its unwavering commitment to delivering exceptional experiences that create smiles. Specializing in providing comprehensive parking and guest services, Towne Park plays a vital role in enhancing the experience of millions of patients, visitors, and guests across various locations. The company prides itself on creating an atmosphere where every employee has the opportunity to make a meaningful impact by offering compassionate, attentive, and professional services. Towne Park’s core mission revolves around enriching the guest experience by easing anxieties and creating memorable moments for those they serve, whether it be at healthcare facilities, hotels, or other venues needing guest services support.

Joining Towne Park means more than just accepting a job; it is the chance to be part of a team dedicated to providing hospitality with heart. The company culture champions professionalism, kindness, and attention to detail, ensuring that every guest interaction fosters comfort and satisfaction. Employees at Towne Park are members of a supportive environment where collaboration and contribution are encouraged, making each workday a rewarding experience.

The role of the Guest Service Associate at Towne Park is an essential position within the hospitality team. This role demands a friendly and professional demeanor to engage guests warmly and offers essential services including parking and retrieving vehicles carefully and efficiently. The Guest Service Associate is responsible for assisting guests with their luggage and providing helpful information about the facility and surrounding area, enhancing the overall guest experience from arrival to departure.

This position requires a person who is attentive to detail, safety-conscious when handling vehicles, and capable of communicating clearly and courteously. The job schedule is Monday through Friday from 7am to 4pm with an hourly base pay starting at $15 per hour plus tips, reflecting the company’s commitment to fair and competitive compensation. Employees also have access to a range of benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and a 401(k) retirement savings plan, subject to eligibility based on job classification and employment duration.

Working at Towne Park means embracing a dynamic environment where physical activity and guest interaction are key components. Associates spend much of their time outdoors, handling a variety of physical demands such as lifting, stooping, and standing for extended periods. The company supports inclusivity and accommodates individuals with disabilities to perform their duties effectively.

Ultimately, the Guest Service Associate position at Towne Park offers a blend of physical, interpersonal, and operational responsibilities that contribute significantly to maintaining a smooth, welcoming, and efficient guest experience. For those who enjoy working with people, have a knack for customer service, and seek a role that blends responsibility with a chance to brighten someone’s day, this opportunity is ideal.

Job Requirements

high school diploma or general education degree (GED)
must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
one (1) month related experience and/or training or equivalent combination of education and experience

Job Qualifications

high school diploma or general education degree (GED)
must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
one (1) month related experience and/or training or equivalent combination of education and experience
knowledge of principles and processes for providing customer and personal services
ability to read and write standard English language
ability to read and comprehend simple instructions, short correspondence and memos
ability to write simple correspondence
ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
ability to perform these operations using units of American money
ability to understand 24 hour and military time systems
ability to understand rates applicable to time passed
ability to operate a manual transmission is highly desirable
perform parallel parking

Job Duties

maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
acknowledges and greets guests within five feet with a professional and friendly demeanor
uses guest last names during interactions
uses salutation of the day and welcomes guests to the location
practices proper Towne Park phone etiquette
posts up in designated areas when not completing tasks
parks and retrieves vehicles while driving slowly and cautiously
assists guests with bell services and luggage storage as needed
opens all vehicle and hotel doors for guests
assists guests with directions, taxis, reservations and other inquiries
provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
delivers messages, items and/or guest amenities as requested
shuttles guests to appropriate places that are approved by the location
explains parking rates and retrieval procedures to guests upon arrival
issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
consistently completes location on all key tags after parking vehicle
calculates and collects revenue for vehicles when needed