Valet Attendant Memorial Hermann Sugarland

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $14.00 - $15.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Generous Paid Time Off
Comprehensive health plans
Life and Disability Insurance
401(k) Plan
Employee assistance program
parental and caregiver leave
Sick Time Off

Job Description

Memorial Hermann Sugarland is part of the Memorial Hermann Health System, one of the leading healthcare providers in Texas known for its commitment to patient care, innovation, and community involvement. Memorial Hermann Sugarland operates as a full-service hospital offering a wide range of medical services with a focus on exceptional healthcare delivery in a supportive, patient-centered environment. The organization prioritizes excellence in healthcare service and creates a workplace where dedicated professionals can thrive and make a meaningful impact on their community. With a focus on high standards and compassionate service, Memorial Hermann continues to be a trusted name in healthcare across the region.

The Valet Attendant role at Memorial Hermann Sugarland is a full-time position offering a competitive hourly wage of $14.00 to $15.00. This role is an essential component of the hospital’s Operations - Field department, responsible for ensuring a seamless and welcoming experience for patients and visitors through the professional and safe handling of their vehicles. The Valet Attendant acts as a vital ambassador for the hospital, interacting warmly and efficiently with guests to provide parking assistance and uphold the organization’s high standards of customer service. Working under the supervision of the Operations Manager or Shift Supervisor, the valet will coordinate the end-to-end parking process, ensuring vehicles are securely parked and retrieved while maintaining adherence to all applicable local and state regulations.

This position demands a keen attention to detail, strong interpersonal skills, and the ability to respond promptly to guest needs in a fast-paced environment. The valet is responsible not only for vehicle safety but also for enhancing guest satisfaction by providing courteous service such as assisting with luggage and answering inquiries. The role requires physical stamina to be on foot for extended periods, a valid driver’s license, and the skill to operate vehicles with manual transmissions as well as a clean driving record. This opportunity is well-suited to individuals who excel at multitasking, possess excellent communication abilities, and have experience or aptitude for working under pressure while representing a respected healthcare institution. The Valet Attendant position also offers career growth potential within the organization and access to a comprehensive benefits package designed to support employees’ health, wellness, and future financial security.

Job Requirements

  • At least 18 years of age
  • Valid driver’s license
  • Ability to operate manual transmission vehicles
  • Excellent customer service and communication skills
  • Ability to verbally communicate with guests
  • Acceptable driving record and motor vehicle report
  • Ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
  • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for entire duration of shift
  • Previous valet experience preferred

Job Qualifications

  • At least 18 years of age
  • Valid driver’s license
  • Ability to operate manual transmission vehicles
  • Excellent customer service and communication skills
  • Ability to verbally communicate with guests
  • Acceptable driving record and motor vehicle report (MVR)
  • Ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
  • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
  • Previous valet experience preferred

Job Duties

  • Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
  • Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when needed
  • Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
  • Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
  • Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
  • Meet and greet all guests upon arrival
  • open guest vehicle doors, assist with unloading vehicle when necessary
  • Retrieve keys from guest
  • issue ticket to guest, or enter customer information using electronic device
  • Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles
  • Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle
  • Quickly retrieve vehicles for waiting guests
  • assist guests with loading luggage or personal items when necessary
  • Provide excellent customer service to guests
  • respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
  • Direct traffic, position barricades, and arrange for towing service when necessary
  • Immediately report any incidents or claims to Operations Manager or Shift Lead
  • Request and collect relevant fees for use of service
  • Assist in reconciling end of shift revenue against the ticket distribution, when necessary
  • Communicate professionally at all times with guests, client, and teammates

Job Criteria

Experience

Entry Level (1-2 years)


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