Job Overview
Employment Type
Temporary
Part-time
Hourly
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a well-established company specializing in providing high-quality parking management services. Known for its commitment to exceptional customer service, Towne Park operates in multiple locations, offering comprehensive parking solutions that meet the needs of hotels, airports, and various commercial properties. This company fosters a friendly and professional environment focused on delivering convenience and safety for its guests and clients.
The role of Guest Service Associate at Towne Park is an excellent opportunity for individuals who enjoy direct interaction with guests and strive to provide outstanding hospitality. This part-time position is based at locations including Muhlenberg and Hecktown Oaks, offering a flexible work schedule with no night or weekend shifts, ideal for those seeking balanced working hours. With an hourly base pay of $15 plus tips, this position rewards employees both financially and through valuable hands-on experience.
The Guest Service Associate is primarily responsible for parking and retrieving guests' vehicles safely and efficiently, as well as assisting guests with their luggage during arrivals and departures. This role requires a warm, attentive, and courteous demeanor to ensure every guest feels welcomed and well supported throughout their experience. The associate is expected to greet guests promptly and warmly, use respectful forms of address, and maintain excellent communication standards.
Aside from the direct guest services, this job also involves operational duties such as monitoring parking rate explanations, issuing claim checks, and accurately recording vehicle details and guest information. The role demands a high level of responsibility and attention to detail to maintain the smooth functioning of the valet parking system, ensuring all procedures comply with safety and service standards.
Employees will enjoy enrollment options in benefit programs including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and a 401k retirement savings plan, depending on their job classification and hours worked. While seasonal and temporary positions may not be eligible for these benefits, Towne Park demonstrates its commitment to employee welfare and development.
This job demands physical activity, including standing, walking, and occasional lifting of heavy objects up to 100 pounds. Working conditions often involve extended periods outdoors in varying weather, requiring resilience and readiness to perform consistently under diverse environmental factors. The associate must hold a valid driver's license and ideally have experience with vehicle operations, including parallel parking and manual transmission vehicles.
Overall, the Guest Service Associate position at Towne Park is a rewarding role that combines hands-on customer interaction with operational responsibilities. It offers a dynamic environment where employees can develop valuable skills in hospitality and parking management, supported by a company that values professionalism, efficiency, and outstanding guest service.
The role of Guest Service Associate at Towne Park is an excellent opportunity for individuals who enjoy direct interaction with guests and strive to provide outstanding hospitality. This part-time position is based at locations including Muhlenberg and Hecktown Oaks, offering a flexible work schedule with no night or weekend shifts, ideal for those seeking balanced working hours. With an hourly base pay of $15 plus tips, this position rewards employees both financially and through valuable hands-on experience.
The Guest Service Associate is primarily responsible for parking and retrieving guests' vehicles safely and efficiently, as well as assisting guests with their luggage during arrivals and departures. This role requires a warm, attentive, and courteous demeanor to ensure every guest feels welcomed and well supported throughout their experience. The associate is expected to greet guests promptly and warmly, use respectful forms of address, and maintain excellent communication standards.
Aside from the direct guest services, this job also involves operational duties such as monitoring parking rate explanations, issuing claim checks, and accurately recording vehicle details and guest information. The role demands a high level of responsibility and attention to detail to maintain the smooth functioning of the valet parking system, ensuring all procedures comply with safety and service standards.
Employees will enjoy enrollment options in benefit programs including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and a 401k retirement savings plan, depending on their job classification and hours worked. While seasonal and temporary positions may not be eligible for these benefits, Towne Park demonstrates its commitment to employee welfare and development.
This job demands physical activity, including standing, walking, and occasional lifting of heavy objects up to 100 pounds. Working conditions often involve extended periods outdoors in varying weather, requiring resilience and readiness to perform consistently under diverse environmental factors. The associate must hold a valid driver's license and ideally have experience with vehicle operations, including parallel parking and manual transmission vehicles.
Overall, the Guest Service Associate position at Towne Park is a rewarding role that combines hands-on customer interaction with operational responsibilities. It offers a dynamic environment where employees can develop valuable skills in hospitality and parking management, supported by a company that values professionalism, efficiency, and outstanding guest service.
Job Requirements
- high school diploma or general education degree (GED)
- valid driver's license
- one (1) month related experience and/or training or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Qualifications
- high school diploma or general education degree (GED)
- must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work
- one (1) month related experience and/or training or equivalent combination of education and experience
- knowledge of principles and processes for providing customer and personal services
- ability to read and write standard English language
- ability to read and comprehend simple instructions, short correspondence and memos
- ability to write simple correspondence
- ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- ability to perform these operations using units of American money
- ability to understand 24 hour and military time systems
- ability to understand rates applicable to time passed
- ability to operate a manual transmission is highly desirable
- perform parallel parking
Job Duties
- maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- acknowledges and greets guests within five feet with a professional and friendly demeanor
- uses guest last names during interactions
- uses salutation of the day and welcomes guests to the location
- practices proper Towne Park phone etiquette
- posts up in designated areas when not completing tasks
- parks and retrieves vehicles while driving slowly and cautiously
- assists guests with bell services and luggage storage as needed
- opens all vehicle and hotel doors for guests
- assists guests with directions, taxis, reservations and other inquiries
- provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- delivers messages, items and/or guest amenities as requested
- shuttles guests to appropriate places that are approved by the location
- explains parking rates and retrieval procedures to guests upon arrival
- issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- consistently completes location on all key tags after parking vehicle
- calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
