Valet Attendant - LA Airport Marriott - \$22.50/HR + Tips

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $22.50

Work Schedule

Rotating Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a prominent hospitality services company dedicated to delivering exceptional guest experiences through comprehensive parking and guest services. Recognized for its unwavering commitment to hospitality, Towne Park serves millions of patients, visitors, and guests across its various locations nationwide. Their mission focuses on more than just providing a service — they aim to create smiles and make a positive impact on everyone they serve. The company’s culture revolves around compassion, attentiveness, and professionalism, creating an environment where every employee can make a meaningful difference. Towne Park believes that when employees see a customer or colleague smile, it is a testament to the impactful work they do every day. This commitment to excellence makes Towne Park a rewarding place to work with opportunities for personal and professional growth.

The Guest Service Associate role at Towne Park is an essential position that enhances the overall guest experience by providing exemplary hospitality service. This role involves welcoming guests warmly, safely parking and retrieving vehicles, assisting with luggage, and addressing any inquiries or needs guests might have. It requires a combination of safety consciousness, friendliness, efficiency, and thorough knowledge of local amenities and services. Employees in this position operate various shifts and days, giving flexibility to candidates with different schedules. Compensation for this role includes an hourly base pay starting at $22.50 plus tips, alongside a variety of insurance and retirement plan options available to eligible employees. This hourly wage reflects the company's commitment to fair and competitive pay based on location, experience, and skills. Towne Park also supports employee wellness and financial security by offering benefits like accident insurance, critical illness coverage, hospital indemnity, telemedicine benefits, and participation in a 401(k) retirement savings plan.

The Guest Service Associate position is ideal for individuals who take pride in exceeding guest expectations through courteous and efficient service. The role demands a professional demeanor with guests and co-workers alike and the ability to handle responsibilities such as opening vehicle and hotel doors, guiding guests to destinations, and managing parking documentation accurately for safety and revenue tracking. Associates are expected to be knowledgeable about parking procedures, rates, and retrieval systems while maintaining a safe driving approach when handling guest vehicles. Towne Park encourages candidates who enjoy working in a dynamic environment where each workday brings new opportunities to positively affect others. The company also emphasizes teamwork, integrity, and continuous learning to support the career development of its associates.

Job Requirements

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work
One month related experience and/or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
Ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

Job Qualifications

High school diploma or general education degree (GED)
One month related experience and/or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Effective presentation skills in one-on-one and small group situations
Basic math skills including addition, subtraction, multiplication, and division using American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

Job Duties

Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Acknowledge and greet guests within five feet with a professional and friendly demeanor
Use guest last names during interactions
Use salutation of the day and welcome guests to the location
Practice proper Towne Park phone etiquette
Post up in designated areas when not completing tasks
Park and retrieve vehicles while driving slowly and cautiously
Assist guests with bell services and luggage storage as needed
Open all vehicle and hotel doors for guests
Assist guests with directions, taxis, reservations and other inquiries
Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
Deliver messages, items and/or guest amenities as requested
Shuttle guests to appropriate places that are approved by the location
Explain parking rates and retrieval procedures to guests upon arrival
Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
Consistently complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
Calculate and collect revenue for vehicles when needed