Valet Attendant - Full Time

Asheville, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.25 - $17.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Life insurance

Employee assistance program

Job Description

Inn on Biltmore Estate is a prestigious luxury hotel located on the renowned Biltmore Estate, a historic and celebrated landmark known for its exquisite architecture, sprawling gardens, and exceptional guest experiences. As a premier hospitality establishment, the Inn on Biltmore Estate offers guests a unique blend of Southern charm, sophisticated elegance, and world-class service. The hotel caters to travelers seeking an immersive and memorable stay, providing upscale accommodations, fine dining, and personalized attention to detail. Recognized for its commitment to excellence and delivering enchanting experiences, the Inn is a sought-after destination for both domestic and international visitors. The company fosters a professional yet welcoming work environment, emphasizing teamwork, guest satisfaction, and personal growth for employees.

The Valet Attendant role at Inn on Biltmore Estate is a full-time position requiring availability for 32 or more hours weekly, with shifts generally spanning from 7 am to 3 pm or 3 pm to 11 pm, Wednesday through Sunday. This role is fundamental in shaping the guest experience from the moment they arrive until their departure by providing seamless, attentive service related to vehicle parking and retrieval. Valet Attendants are responsible not only for handling vehicles safely but also for maintaining high service standards that reflect the Inn’s reputation. In addition to managing guest vehicles, valets offer general assistance to the department and leadership and help maintain the aesthetic and functional condition of the front entrance and parking areas. The role demands physical endurance, professional communication, and exceptional guest interaction skills to ensure every visitor feels welcomed and valued. Employees in this position must uphold safety policies, demonstrate courteous and effective communication, and adapt to varying schedules and weather conditions encountered during outdoor work. This role is ideal for individuals passionate about hospitality, comfortable with operational vehicle handling, and motivated to contribute positively to a premium guest environment. Joining the Inn on Biltmore Estate team means being part of an organization dedicated to delivering magical guest experiences and offering opportunities for career advancement within the hospitality industry.

Job Requirements

Must be able to lift at least 50 pounds or more on a regular basis
Be able to park and retrieve vehicles from valet parking in a timely manner
Ability to operate standard transmission vehicles
Have full manual dexterity and be able to walk and stand for extended periods
Ability to work outside in all types of weather with fluctuations in temperatures and conditions

Job Qualifications

Prior guest service experience strongly preferred
Prior experience in a hotel/resort setting or as a valet
Commitment to delivering world class guest service
Ability to operate both automatic and standard transmission vehicles
Excellent organizational skills
Ability to prioritize, multi-task, and problem solve quickly in a guest service setting
Ability to exercise good judgment and take initiative
Strong interpersonal and communication skills
Effective communication using standard written and spoken English
Fluency or working knowledge in other languages beneficial
Ability to work effectively as part of a team in a dynamic guest-service environment
Valid driver’s license
At least 18 years of age or older
Clean and points-free driving record for at least the past two years

Job Duties

Greet guests arriving at the Inn on Biltmore Estate in accordance with training and service standards
Assist with parking and retrieving guest vehicles
Maintain the front entrance areas of the inn
Maintain the valet parking areas and the pathways to/from
Keep guest vehicles windshields clear of dirt/grime/ice
Safely operate guest vehicles as essential job duty
Ensure that guests maintain feeling of enchantment during arrival/departure process
Help serve and assist guests whenever possible
Conduct security checks of vehicles under valet care as needed