Valet Attendant ($16/hr + tips) - Marriott Marquis DC

Arlington, VA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Range $25.00 - $40.00

Work Schedule

Flexible

Weekend Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

telemedicine

401k retirement savings plan

Job Description

Towne Park is a renowned parking management company dedicated to providing premier parking solutions and exceptional guest services. Known for its commitment to excellence and customer satisfaction, Towne Park has established itself as a leader in the parking and hospitality industry. The company operates across various locations, offering innovative parking services designed to enhance guest experiences. Towne Park values professionalism, safety, and attentiveness in all customer interactions, striving to create seamless parking experiences for its guests while maintaining a friendly, welcoming environment.

The role of Guest Service Associate at Towne Park is integral to delivering the company’s promise of outstanding customer service. This position is hourly with a base pay of $16 per hour plus tips, averaging an additional $25 to $40 per shift, making it a competitive compensation package. Employment requires open availability, including weekend shifts. The Guest Service Associate is tasked with ensuring a hospitable experience for guests by providing efficient valet parking and vehicle retrieval services. This role demands a strong focus on safety, attentiveness, and guest interaction, where associates assist with luggage handling, offer directions, manage parking tickets, and provide detailed information about hotel amenities and local attractions. The Associate also contributes to the smooth operations by adhering to company protocols for vehicle handling, ticketing, and revenue collection.

This job requires physical stamina and the ability to work outdoors in various weather conditions, including extreme heat and cold, often for extended periods. Safety and professionalism are emphasized, as associates must operate vehicles carefully and interact with guests courteously. Towne Park also provides various employee benefits, such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and access to a 401k retirement savings plan, depending on job classification and tenure. The company maintains a strong commitment to accommodating individuals with disabilities and making reasonable accommodations to ensure all employees can perform their roles effectively.

In this role, candidates will engage directly with guests, greeting them warmly by name, assisting with their vehicles and luggage, providing local information, and handling all transactional aspects related to parking services. The position requires juggling multiple responsibilities in a fast-paced environment while maintaining a polite and professional demeanor. Towne Park’s emphasis on guest service excellence means that successful candidates will be those who demonstrate strong communication skills, attention to detail, and a proactive approach to guest satisfaction. This is an excellent opportunity for individuals seeking a dynamic work environment with a reputable company committed to employee growth and community-oriented service.

Job Requirements

High school diploma or general education degree (GED)
Valid driver's license for the state or commutable distance
One month related experience or training or equivalent combination of education and experience
Knowledge of customer and personal service principles
Ability to read and write English
Ability to comprehend simple instructions and correspondence
Ability to write simple correspondence
Ability to present information to guests, clients and employees
Ability to perform basic math including money calculations
Understanding of 24 hour and military time
Understanding of applicable rates
Ability to operate manual transmission
Ability to perform parallel parking

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver's license for the state or a commutable distance
One month related experience or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English
Ability to comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations
Ability to add, subtract, multiply and divide using American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Ability to perform parallel parking

Job Duties

Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Acknowledge and greet guests within five feet using guest last names during interactions
Use salutation of the day and welcome guests to the location
Practice proper phone etiquette
Post up in designated areas when not completing tasks
Park and retrieve vehicles while driving slowly and cautiously
Assist guests with bell services and luggage storage
Open all vehicle and hotel doors for guests
Assist guests with directions, taxis, reservations and other inquiries
Provide guests with information about outlets, meeting rooms and amenities of the facility as well as main attractions in the area
Deliver messages, items and guest amenities as requested
Shuttle guests to appropriate places approved by the location
Explain parking rates and retrieval procedures to guests upon arrival
Issue claim checks only after receiving vehicle keys and collect claim checks from guests prior to issuing keys
Complete and maintain all ticket information including key tag, guest folio, vehicle location, damage survey and claim check receipt
Calculate and collect revenue for vehicles when needed