Valet Attendant ($14.75/hr + tips) - Mass General Hospital

Towne Park is a dedicated hospitality services company renowned for its commitment to creating smiles by delivering exceptional experiences to millions of patients, visitors, and guests across various locations. As a leader in providing parking and guest services, Towne Park emphasizes not just the operational aspects of its business but the quality and compassion behind every interaction. The company fosters a workplace environment where employees are valued for the significant impact they make in the lives of others on a daily basis. Whether it is by easing the anxiety of patients and their families or by creating memorable experiences for guests in new cities, Towne Park ensures that its team’s efforts translate into positive, lasting impressions. Over the years, Towne Park’s reputation has been built on its genuine care, professional service, and excellence in hospitality.

The current opportunity available at Towne Park is for the role of a Guest Service Associate, a pivotal position within the company’s operations. This role focuses on delivering exceptional hospitality services to guests, ensuring their experience is safe, welcoming, and efficient from the moment they arrive until their departure. The Guest Service Associate is responsible for key tasks such as parking and retrieving guest vehicles with utmost care, assisting guests with their luggage, and providing courteous and professional service at all times. This role requires excellent communication skills to engage with guests in a friendly manner, using personalized greetings and addressing them respectfully by their last names. Additionally, the associate manages operational duties including explaining parking rates, handling claim checks, and ensuring all vehicle information is recorded accurately.

Working hours for this role are set from 10am to 6:30pm, and the compensation is competitive with an hourly base pay starting at $14.75, with a high tip potential that can raise earnings to approximately $22 to $25 per hour. Towne Park also offers a selection of benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and participation in a 401k retirement savings plan. Eligibility for these benefits is determined by job classification, length of employment, and hours worked, with seasonal and temporary roles excluded.

The Guest Service Associate role at Towne Park is ideal for candidates who are passionate about hospitality and customer service, possess a valid driver’s license, and have a basic understanding of customer service principles. Candidates do not need extensive prior experience as some training is provided, but must possess good communication skills, the ability to read and write in English, and a commitment to safety and operational procedures. Physical fitness is also important, as the job often requires prolonged standing, walking, and occasional lifting of up to 100 pounds. The role is mostly performed outdoors and involves exposure to weather conditions, making adaptability and resilience key attributes for this position.

Overall, Towne Park offers a meaningful and rewarding career path for those who enjoy interacting with people, assisting guests in a professional setting, and contributing to a positive, customer-focused environment. This job not only provides employment but also the opportunity to make a daily impact through acts of kindness, professionalism, and dedication to service.