Valet Attendant (Bell & Guest Services) - Alila Napa Valley - Part Time

Santa Rosa, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $18.00 - $23.40

Work Schedule

Standard Hours

Flexible

Weekend Shifts

Benefits

Competitive salary and benefits package

Paid Time Off

Free hotel stays at Hyatt hotels worldwide colleague rates

Annual wellness and education reimbursement

career opportunities

Job enrichment

supportive work environment

Job Description

Hyatt is a globally recognized hospitality brand known for its commitment to delivering exceptional guest experiences across its luxury resorts and hotels. With a legacy of excellence, Hyatt focuses on creating environments where guests feel valued and cared for through attentive and personalized service. The company is dedicated to fostering a supportive and inclusive workplace for its associates, emphasizing career growth, wellness, and job enrichment opportunities. Hyatt at Alila Napa Valley combines the brand's world-class service standards with the unique charm and sophistication of Napa Valley, offering a luxurious destination known for its serene landscapes and exceptional guest experiences.

As a Guest Services Attendant at Hyatt's Alila Napa Valley, you will serve as the first and last point of contact for guests, playing a vital role in shaping their overall stay. This position encompasses a blend of responsibilities typically associated with Bell, Door, and Valet Attendants, requiring a high level of professionalism, detail orientation, and proactive guest engagement. You will warmly greet guests upon their arrival, assist with luggage handling and room orientations, provide insightful local recommendations including directions and attractions, and manage the parking and retrieval of guest vehicles. Your role significantly contributes to creating a seamless and memorable experience by ensuring each guest feels warmly welcomed and supported throughout their visit.

The compensation for this role is hourly, ranging from $18.00 to $23.40 plus tips, reflecting the luxury service environment and high standards expected. Beyond competitive pay, Hyatt offers a comprehensive benefits package that includes paid time off from the date of hire, wellness and education reimbursements, and unique perks such as free hotel stays worldwide at colleague rates. Working at Hyatt means being part of a passionate team committed to excellence in hospitality, with opportunities to grow professionally in a Forbes-rated luxury setting. If you are passionate about hospitality and eager to contribute to a sophisticated guest experience in one of Napa Valley's premier destinations, this role offers a rewarding career path with Hyatt.

The role demands physical stamina and the ability to work in dynamic conditions—standing, walking, and lifting luggage regularly while engaging with guests in both indoor and outdoor settings. It also requires flexibility to work varied shifts including weekends, holidays, and evenings to meet guest needs. You will collaborate closely with Front Desk, Concierge, and other guest-facing teams to ensure every detail of a guest's experience is attended to with care and precision. This blend of responsibilities offers a unique opportunity to develop diverse skills while delivering unparalleled service in a luxury hospitality environment.

Job Requirements

Ability to stand, walk, and move continuously for the duration of shift (up to 8 hours)
Frequent lifting, pushing, and pulling of luggage, packages, and equipment weighing up to 50 lbs
Occasional lifting up to 75 lbs with assistance
Frequent bending, stooping, kneeling, and reaching to retrieve or place items
Ability to enter and exit vehicles of various sizes safely and repeatedly throughout the shift
Must possess a valid driver's license and be able to operate manual and automatic transmission vehicles, including SUVs and vans
Ability to work outdoors in a variety of weather conditions, including heat, cold, rain, and snow
Clear vision and depth perception to safely drive and navigate vehicles
Ability to communicate clearly and courteously with guests and colleagues in person and via radio

Job Qualifications

Previous experience in a luxury resort, hotel, or restaurant environment is preferred
Knowledge of Napa Valley and surrounding areas is desirable but not required
Must be flexible with scheduling, including weekends, holidays, and evening shifts
Valid driver's license and a clean driving record required
Strong communication skills, with the ability to interact professionally with guests
Ability to multitask and stay calm under pressure in a fast-paced environment
Strong problem-solving skills and the ability to handle challenging situations with ease
Physical ability to lift and move luggage and drive vehicles safely

Job Duties

Greet guests upon arrival with warmth and enthusiasm, ensuring a personalized welcome to the resort
Safely park and retrieve guest vehicles from the front drive
Assist guests with luggage, providing room orientations
Deliver resort information, including directions, local attractions, dining recommendations, and events, while maintaining excellent knowledge of the Napa Valley area
Provide a fond farewell to departing guests, assisting with luggage, and ensuring a smooth checkout process
Help the Concierge and Front Desk with special requests, guest deliveries, and other tasks as needed
Assist guests with off-property errands, including transportation to nearby attractions, as requested
Ensure cleanliness in high-traffic areas, including the driveway, and resort entrance, while maintaining the cleanliness of luggage carts
Perform shoe-shine services, including picking up shoes from guest rooms, polishing them, and returning them to guests
Audit vehicles parked for accurate guest charges
Assist in maintaining a safe and welcoming atmosphere, preparing for inclement weather and preparing the arrival area