Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Tips
Job Description
Hotel Vintage Portland is a distinguished boutique hotel located in the heart of Portland, renowned for its warm, inviting atmosphere and commitment to genuine hospitality. Part of the Kimpton Hotels & Restaurants brand, Hotel Vintage combines a unique blend of historic charm and contemporary comfort, offering guests an exceptional lodging experience. The hotel prides itself on a culture inspired by its founder, Bill Kimpton, who established a new boutique hotel standard centered on heartfelt, human connections that foster a welcoming and inclusive environment for all. This dedication extends not just to guests but to employees, who are encouraged to bring... Show More
Job Requirements
- High school diploma preferred
- at least 1 year of experience in customer service or related role
- clean driving record
- ability to work flexible hours including evenings, weekends, and holidays
- basic writing and professional communication skills
Job Qualifications
- High school diploma preferred
- minimum 1 year of experience in customer service or similar role
- professional communication skills
- basic writing skills
- clean driving record
- ability to work flexible schedule including evenings, weekends, and holidays
Job Duties
- Greet all guests upon arrival
- assist guests with luggage to their rooms promptly when checking in and upon checking out
- hail taxicabs and answer questions
- provide guests with general hotel information once in their rooms
- assist guests by taking luggage to the curb to meet their transportation
- remove trash, papers, cans, bottles, cups, etc. in lobby area between housekeeping runs
- provide guests with general questions and assistance when Concierge is not available
- be knowledgeable of the community and area to provide information on special events including sporting, theater, movies, entertainment, and restaurants
- submit all lost and found articles accompanied by a report
- function as a doorperson as needed
- deliver faxes, messages, packages, flowers, wine, and other items to guests in their rooms
- ensure that the white zone is kept free and clear for guest arrival and emergency situations
- notify guests by telephone of delivery of automobiles, packages, or arrival of visitors
- review arrivals noting special requests, blocking rooms as needed
- check in and out hotel guests
- answer all phone calls promptly and knowledgeably
- complete all items on appropriate shift checklist by end of shift
- conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
- follow established key control policy
- ensure proper credit policies are followed
- open, secure, and balance out daily shift bank
- verify credit limit report
- monitor room availability
- review daily selling status of the hotel
- attend department meetings
- communicate with other departments by telephone or radio
Job Location
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