Towne Park logo

Valet Attendant-AM Shift(St Francis Hospital)

Job Overview

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Employment Type

Temporary
Hourly
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Compensation

Hourly
Exact $17.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan

Job Description

Towne Park is a distinguished hospitality services company dedicated to creating memorable experiences for guests, patients, visitors, and clients across various locations. With a strong commitment to exceptional customer service, Towne Park operates with a mission to brighten people’s days through warm, friendly, and professional interactions. The company prides itself on its capacity to positively impact millions of lives by providing top-tier hospitality services that go beyond basic expectations. At Towne Park, employees play an essential role in delivering compassionate care and memorable experiences that alleviate the anxiety of patients and their families, welcome guests to new cities, and provide supportive help to colleagues. A career with Towne Park is not just a job – it represents an opportunity to be part of a team focused on making a meaningful difference and creating joy for those they serve.

The role of Guest Service Associate at Towne Park encapsulates this dedication to hospitality and service excellence. This position requires a friendly, attentive, and efficient individual responsible for providing outstanding hospitality services to guests. The Guest Service Associate will be pivotal in parking and retrieving vehicles with utmost safety and promptness while assisting guests with their luggage as needed. The role emphasizes maintaining a pleasant and professional demeanor, making every guest feel welcomed and valued from their arrival to departure. The Guest Service Associate will also provide guests with helpful information about local attractions, directions, and facility amenities, acting as a courteous and knowledgeable representative of Towne Park. This position operates within a structured schedule, typically from 4:45 am to 1 pm, Monday through Friday, with a compensation starting at $17 per hour plus tips, demonstrating the company’s commitment to competitive and fair pay aligned with candidates’ skills and experience.

Beyond the core operational duties, this role demands an individual who can uphold Towne Park’s standards of safety and security in vehicle handling, ticketing, and revenue collection. Employees will be expected to engage warmly with guests, using proper etiquette and personalized salutations, including the use of guest last names and professional phone communication. The guest service environment requires physical stamina, as duties involve significant time outdoors, sometimes in varying weather conditions, and physical activities such as lifting and walking. Towne Park provides opportunities for its employees to enroll in various benefits, including accident and critical illness insurance, hospital indemnity, telemedicine, and a 401k retirement savings plan for eligible employees based on job classification and hours worked.

Joining Towne Park as a Guest Service Associate means becoming part of a company where hospitality meets heartfelt service. It is an ideal opportunity for individuals passionate about customer service, comfortable with physical tasks, and eager to engage with diverse guests daily. The role offers not only a rewarding hourly wage and potential tips but also the chance to build a meaningful career within a supportive and respectful company culture. Towne Park encourages the growth and well-being of its employees, ensuring that each member of its team can thrive while contributing to a greater cause — making a difference through daily acts of kindness and professionalism.

Job Requirements

  • High school diploma or general education degree
  • Valid driver's license for the state you are applying to work or within a commutable distance
  • One month related experience and/or training or equivalent combination of education and experience
  • Ability to read and write standard English
  • Ability to read and comprehend simple instructions, short correspondence and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations
  • Ability to add, subtract, multiply, and divide numbers including American money units
  • Knowledge of customer and personal service principles and processes
  • Ability to understand 24 hour and military time systems
  • Ability to understand applicable rates for services
  • Ability to operate a manual transmission preferred
  • Ability to perform parallel parking

Job Qualifications

  • High school diploma or general education degree (GED)
  • Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
  • One (1) month related experience and/or training
  • OR equivalent combination of education and experience
  • Knowledge of principles and processes for providing customer and personal services
  • Ability to read and write standard English language
  • Ability to read and comprehend simple instructions, short correspondence and memos
  • Ability to write simple correspondence
  • Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
  • Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
  • ability to perform these operations using units of American money
  • Ability to understand 24 hour and military time systems
  • Ability to understand rates applicable to time passed
  • Ability to operate a manual transmission is highly desirable
  • Perform parallel parking

Job Duties

  • Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
  • Acknowledges and greets guests within five feet with a professional and friendly demeanor
  • Uses guest last names during interactions
  • Uses salutation of the day and welcomes guests to the location
  • Practices proper Towne Park phone etiquette
  • Posts up in designated areas when not completing tasks
  • Parks and retrieves vehicles while driving slowly and cautiously
  • Assists guests with bell services and luggage storage as needed
  • Opens all vehicle and hotel doors for guests
  • Assists guests with directions, taxis, reservations and other inquiries
  • Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
  • Delivers messages, items and/or guest amenities as requested
  • Shuttles guests to appropriate places that are approved by the location
  • Explains parking rates and retrieval procedures to guests upon arrival
  • Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
  • Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
  • Consistently completes location on all key tags after parking vehicle
  • Calculates and collects revenue for vehicles when needed

Job Criteria

Experience

Entry Level (1-2 years)


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