Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $16.30
Work Schedule
Day Shifts
Fixed Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading hospitality services company specializing in delivering exceptional guest experiences in various settings including hospitals, hotels, and event venues. Founded on the commitment to create smiles by delivering outstanding hospitality, Towne Park serves millions of patients, visitors, and guests each year across multiple locations. The company prides itself on its dedication to compassionate service and its role in turning everyday interactions into memorable moments for guests and clients. Towne Park’s culture emphasizes teamwork, respect, and a genuine desire to make a positive impact on everyone they serve. This dedication is reflected in every aspect of the business, from valet parking services to guest assistance and support.
As a Guest Service Associate at Towne Park, you will play a critical role in shaping the first and lasting impressions for guests arriving at the facility. This position is pivotal in creating an inviting, friendly, and professional atmosphere where guests feel welcomed and valued. Working primarily on the PM shift from 3PM to 11PM, this role includes responsibilities such as parking and retrieving guest vehicles safely and efficiently, assisting with guest luggage, and providing information about the facility and surrounding area. You will be the face of Towne Park, offering warm greetings and helpful services to ensure guests' visits are smooth and enjoyable.
The role not only demands excellent customer service but also requires attention to safety and operational procedures to maintain high standards of service quality. Compensation for this position includes an hourly base pay of $16.30 plus tips, making it a competitive opportunity for those interested in the hospitality industry. Employees also have access to a suite of benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and eligibility to participate in a 401k retirement savings plan, depending on job classification, length of employment, and hours worked.
At Towne Park, every day is a new opportunity to brighten someone’s day and make a meaningful impact. Whether assisting a nervous patient, a busy traveler, or a colleague, this role empowers you to contribute positively to the guest experience. With a focus on professionalism, kindness, and efficiency, the Guest Service Associate is essential in upholding Towne Park’s reputation for quality hospitality services. This job is perfect for individuals who thrive in fast-paced environments, enjoy interacting with diverse groups of people, and want to develop valuable skills in customer service, communication, and operational safety.
Towne Park offers a supportive environment where employees are encouraged to learn and grow within the hospitality field. The company’s commitment to fair and equitable treatment ensures employees feel valued and respected. This role is suited for candidates who are dependable, communicative, and enthusiastic about delivering exceptional service. Joining Towne Park means becoming part of a team that makes a difference every day, contributing to moments that guests remember and appreciate.
The Guest Service Associate job provides a balance of indoor and outdoor work in various weather conditions, requiring physical stamina and the ability to perform multiple tasks simultaneously. Employees must be capable of occasional heavy lifting and safe vehicle operation, including skills such as parallel parking and possibly manual transmission driving. This role also requires a keen eye for detail and the ability to follow established procedures precisely to maintain safety and operational efficiency.
In summary, Towne Park is not just offering a job; it offers a career in hospitality dedicated to creating smiles and memorable experiences. The Guest Service Associate position is a rewarding opportunity for individuals seeking to make a tangible difference through excellent customer service and teamwork, with competitive pay, benefits, and the chance to grow within a respected company in the hospitality sector.
As a Guest Service Associate at Towne Park, you will play a critical role in shaping the first and lasting impressions for guests arriving at the facility. This position is pivotal in creating an inviting, friendly, and professional atmosphere where guests feel welcomed and valued. Working primarily on the PM shift from 3PM to 11PM, this role includes responsibilities such as parking and retrieving guest vehicles safely and efficiently, assisting with guest luggage, and providing information about the facility and surrounding area. You will be the face of Towne Park, offering warm greetings and helpful services to ensure guests' visits are smooth and enjoyable.
The role not only demands excellent customer service but also requires attention to safety and operational procedures to maintain high standards of service quality. Compensation for this position includes an hourly base pay of $16.30 plus tips, making it a competitive opportunity for those interested in the hospitality industry. Employees also have access to a suite of benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine services, and eligibility to participate in a 401k retirement savings plan, depending on job classification, length of employment, and hours worked.
At Towne Park, every day is a new opportunity to brighten someone’s day and make a meaningful impact. Whether assisting a nervous patient, a busy traveler, or a colleague, this role empowers you to contribute positively to the guest experience. With a focus on professionalism, kindness, and efficiency, the Guest Service Associate is essential in upholding Towne Park’s reputation for quality hospitality services. This job is perfect for individuals who thrive in fast-paced environments, enjoy interacting with diverse groups of people, and want to develop valuable skills in customer service, communication, and operational safety.
Towne Park offers a supportive environment where employees are encouraged to learn and grow within the hospitality field. The company’s commitment to fair and equitable treatment ensures employees feel valued and respected. This role is suited for candidates who are dependable, communicative, and enthusiastic about delivering exceptional service. Joining Towne Park means becoming part of a team that makes a difference every day, contributing to moments that guests remember and appreciate.
The Guest Service Associate job provides a balance of indoor and outdoor work in various weather conditions, requiring physical stamina and the ability to perform multiple tasks simultaneously. Employees must be capable of occasional heavy lifting and safe vehicle operation, including skills such as parallel parking and possibly manual transmission driving. This role also requires a keen eye for detail and the ability to follow established procedures precisely to maintain safety and operational efficiency.
In summary, Towne Park is not just offering a job; it offers a career in hospitality dedicated to creating smiles and memorable experiences. The Guest Service Associate position is a rewarding opportunity for individuals seeking to make a tangible difference through excellent customer service and teamwork, with competitive pay, benefits, and the chance to grow within a respected company in the hospitality sector.
Job Requirements
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work or within a commutable distance from the state you are applying to work
- One month related experience and/or training or equivalent combination of education and experience
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate manual transmission is highly desirable
- Ability to perform parallel parking
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Duties
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledges and greets guests within five feet with a professional and friendly demeanor
- Uses guest last names during interactions
- Uses salutation of the day and welcomes guests to the location
- Practices proper Towne Park phone etiquette
- Posts up in designated areas when not completing tasks
- Parks and retrieves vehicles while driving slowly and cautiously
- Assists guests with bell services and luggage storage as needed
- Opens all vehicle and hotel doors for guests
- Assists guests with directions, taxis, reservations and other inquiries
- Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Delivers messages, items and/or guest amenities as requested
- Shuttles guests to appropriate places that are approved by the location
- Explains parking rates and retrieval procedures to guests upon arrival
- Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently completes location on all key tags after parking vehicle
- Calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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