Valet Attendant

Baton Rouge, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $12.00 - $15.50

Work Schedule

Standard Hours

Day Shifts

Benefits

Medical Coverage

401(k) matching

Annual performance bonus

Paid Time Off

wellness programs

Job Description

PENN Entertainment is a leading company in the entertainment and hospitality industry, known for delivering exceptional experiences that combine excitement, fun, and customer satisfaction. The company thrives in a fast-paced environment where team members are driven by enthusiasm for creating memorable moments for guests. PENN Entertainment prioritizes career growth for its employees, offering support and opportunities to expand possibilities through comprehensive training and development programs. They are invested in the well-being of their team, providing competitive compensation packages that include wellness initiatives focusing on financial, physical, and mental health. Employees benefit from programs such as day-one medical coverage, 401(k) matching, and an annual performance bonus, along with paid time off that increases with tenure.

The Valet Attendant role at PENN Entertainment is designed for individuals who excel in customer service and enjoy engaging with guests in a dynamic setting. This position entails greeting customers warmly, managing their luggage efficiently, and safely parking and retrieving passenger vehicles. Valet Attendants act as ambassadors of the company by maintaining a positive and upbeat attitude, contributing to a seamless and pleasant guest experience. In addition to core valet duties, the role requires versatility as incumbents often assist with other services, such as driving shuttles and helping with coat check, depending on business needs.

The ideal candidate should be physically capable and comfortable working under varying weather conditions while handling tasks that demand physical mobility, such as lifting heavy items and maneuvering in tight spaces. The job demands quick responsiveness and a keen sense of urgency to meet the expectations of high service standards. Adhering to all safety and regulatory guidelines is a critical aspect of the role, ensuring the safety of guests, co-workers, and the vehicles entrusted to their care. Overall, this position is suited for motivated individuals looking to join a reputable company that values teamwork, safety, and exceptional service in the entertainment and hospitality sector.

Job Requirements

Six months' experience in customer service field
Must be at least 18 years of age and have a driving record that meets company requirements
Valid state driver's license required
Obtain and maintain valid state responsible vendor permit
Must be able to drive and operate all types of passenger vehicles with automatic or manual transmissions in a safe fashion
Must possess excellent interpersonal skills
Good oral and written communication skills, must be fluent and literate in English
Physically mobile with reasonable accommodations including ability to lift up to 80 lbs.
Ability to work outside with varying temperatures
Able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when maneuvering around work area
Must be able to tolerate areas containing second hand smoke, high noise levels, and bright lights
Compliance with all regulatory, governmental, and safety requirements

Job Qualifications

Six months' experience in customer service field
Must be at least 18 years of age
Valid state driver's license
Obtain and maintain valid state responsible vendor permit
Must be able to drive and operate all types of passenger vehicles with automatic or manual transmissions in a safe fashion
Must possess excellent interpersonal skills
Good oral and written communication skills, must be fluent and literate in English
Physically mobile with reasonable accommodations including ability to lift up to 80 lbs.
Ability to work outside with varying temperatures
Able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when maneuvering around work area
Must be able to tolerate areas containing second hand smoke, high noise levels, and bright lights
Compliance with all regulatory, governmental, and safety requirements

Job Duties

Greets customer, transports luggage to and from vehicle to guest rooms, parks and retrieves customer's passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude
Initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events
Accurately completes luggage tags and valet tickets which includes inspection of vehicle for prior damage
Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations
Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows
This includes, but is not limited to, driving shuttles and working in coat check
Consistently maintains an upbeat and positive attitude with guests and co-workers
Consistently practices a sense of urgency throughout entire shift to include sprinting to and from valet lot and in all other job duties
Adheres to regulatory, safety, departmental and company policies, including Department of Transportation
Supports safety and accident prevention programs
Presents oneself as a credit to company and encourages others to do the same
Performs all other related and compatible duties as assigned