Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $12.00 - $15.50
Work Schedule
Flexible
Day Shifts
Night Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment has established itself as a leading provider of integrated entertainment, sports content, and casino gaming experiences with 43 destinations spread across North America. Backed by the innovative online sports betting and iCasino platform, theScore Bet Sportsbook and Casino®, PENN Entertainment continues to redefine how customers experience fun and excitement. The company prides itself on fostering a diverse and inclusive workplace, promoting sustainability, and embracing values that benefit its community, team members, vendors, and the planet as a whole. Renowned for driving the entertainment industry forward, PENN Entertainment also places a high emphasis on career growth, offering comprehensive support to its employees to enhance their professional development and expand their possibilities.
Working at PENN Entertainment means being part of a fast-paced, dynamic industry where every day and night bring new opportunities to connect with people and make a difference. The company offers competitive total rewards packages, including wellness programs focused on financial, physical, and mental well-being, day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure. This holistic approach ensures employees are supported both professionally and personally.
The role of Valet at PENN Entertainment is crucial to creating an exceptional customer service experience. As a Valet, you will be the first point of contact for guests, greeting them warmly and providing seamless, efficient transportation of luggage as well as parking and retrieving their vehicles. This position requires an upbeat and positive attitude to enhance guest satisfaction. Not only will you deliver superior service, but you will also have the chance to actively engage guests by informing them about various services across company properties, including restaurants, entertainment offerings, promotions, and upcoming events.
Accurate completion of luggage tags and valet tickets is essential, along with conducting thorough inspections of vehicles for prior damage to ensure quality control. Responsiveness is key; you will be answering valet phone calls, handling luggage room requests, and expediting car retrieval services from Casino Operations. The job also encourages a teamwork-oriented mindset where you are expected to go beyond your primary duties—this might include driving shuttles, assisting in coat check, and providing lateral service to support other team members and enhance the overall guest experience.
Maintaining a consistent sense of urgency throughout shifts, including quick movements to and from the valet lot, is vital to the role. Adherence to all regulatory, safety, departmental, and company policies, including Department of Transportation regulations, is mandatory. Additionally, the Valet role requires active participation in safety and accident prevention programs, presenting oneself as a credit to the company, and encouraging the same standard among colleagues.
This position is ideal for someone who thrives in a lively atmosphere and is committed to exceptional service delivery. PENN Entertainment’s welcoming culture ensures you are valued not only as an employee but also as a vital part of the community that drives the company’s ongoing success. Applying for this role means joining a vibrant team united by the goal of helping people have fun and fostering a positive workplace where careers flourish.
Working at PENN Entertainment means being part of a fast-paced, dynamic industry where every day and night bring new opportunities to connect with people and make a difference. The company offers competitive total rewards packages, including wellness programs focused on financial, physical, and mental well-being, day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure. This holistic approach ensures employees are supported both professionally and personally.
The role of Valet at PENN Entertainment is crucial to creating an exceptional customer service experience. As a Valet, you will be the first point of contact for guests, greeting them warmly and providing seamless, efficient transportation of luggage as well as parking and retrieving their vehicles. This position requires an upbeat and positive attitude to enhance guest satisfaction. Not only will you deliver superior service, but you will also have the chance to actively engage guests by informing them about various services across company properties, including restaurants, entertainment offerings, promotions, and upcoming events.
Accurate completion of luggage tags and valet tickets is essential, along with conducting thorough inspections of vehicles for prior damage to ensure quality control. Responsiveness is key; you will be answering valet phone calls, handling luggage room requests, and expediting car retrieval services from Casino Operations. The job also encourages a teamwork-oriented mindset where you are expected to go beyond your primary duties—this might include driving shuttles, assisting in coat check, and providing lateral service to support other team members and enhance the overall guest experience.
Maintaining a consistent sense of urgency throughout shifts, including quick movements to and from the valet lot, is vital to the role. Adherence to all regulatory, safety, departmental, and company policies, including Department of Transportation regulations, is mandatory. Additionally, the Valet role requires active participation in safety and accident prevention programs, presenting oneself as a credit to the company, and encouraging the same standard among colleagues.
This position is ideal for someone who thrives in a lively atmosphere and is committed to exceptional service delivery. PENN Entertainment’s welcoming culture ensures you are valued not only as an employee but also as a vital part of the community that drives the company’s ongoing success. Applying for this role means joining a vibrant team united by the goal of helping people have fun and fostering a positive workplace where careers flourish.
Job Requirements
- Six months’ experience in customer service field required
- Must be at least 18 years of age and have a driving record that meets company requirements
- Valid state driver’s license required
- Obtain and maintain valid state responsible vendor permit
- Must be able to drive and operate all types of passenger vehicles with automatic or manual transmissions in a safe fashion
- Must possess excellent interpersonal skills
- Good oral and written communication skills, must be fluent and literate in English
- Physically mobile with reasonable accommodations including ability to lift up to 80 lbs., and work outside with varying temperatures, and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when maneuvering around work area
- Must be able to tolerate areas containing second hand smoke, high noise levels, and bright lights
- Compliance with all regulatory, governmental, and safety requirements
Job Qualifications
- Six months’ experience in customer service field required
- Must be at least 18 years of age and have a driving record that meets company requirements
- Valid state driver’s license required
- Obtain and maintain valid state responsible vendor permit
- Must be able to drive and operate all types of passenger vehicles with automatic or manual transmissions in a safe fashion
- Must possess excellent interpersonal skills
- Good oral and written communication skills, must be fluent and literate in English
- Physically mobile with reasonable accommodations including ability to lift up to 80 lbs., and work outside with varying temperatures, and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when maneuvering around work area
- Must be able to tolerate areas containing second hand smoke, high noise levels, and bright lights
- Compliance with all regulatory, governmental, and safety requirements
Job Duties
- Greets customer, transports luggage to and from vehicle to guest rooms, parks and retrieves customer’s passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude
- Initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events
- Accurately completes luggage tags and valet tickets which includes inspection of vehicle for prior damage
- Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations
- Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows
- This includes, but is not limited to, driving shuttles and working in coat check
- Consistently maintains an upbeat and positive attitude with guests and co-workers
- Consistently practices a sense of urgency throughout entire shift to include sprinting to and from valet lot and in all other job duties
- Adheres to regulatory, safety, departmental and company policies, including Department of Transportation
- Supports safety and accident prevention programs
- Presents oneself as a credit to company and encourages others to do the same
- Performs all other related and compatible duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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