Valet Assistant Shift Manager

Job Overview

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Compensation

Type:
Hourly
Rate:
Range $14.00 - $19.00
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Benefits

day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs

Job Description

PENN Entertainment is a leading integrated entertainment company that has established itself as a key player in the industry by offering a combination of casino gaming, sports content, and other engaging entertainment experiences. Boasting 43 destinations across North America along with a thriving online presence through platforms such as ESPN BET and theScore Bet Sportsbook and Casino, PENN Entertainment has innovated the way people experience fun and excitement. The company is devoted not only to delivering unparalleled entertainment but also places great importance on sustainability, diversity, and community engagement. PENN Entertainment’s culture is defined by a passionate workforce of diverse... Show More

Job Requirements

  • Equivalent to a high school diploma
  • 2-3 years supervisory experience
  • Experience in valet services
  • Valid Illinois Drivers License
  • Ability to operate manual and automatic transmission automobiles
  • Strong guest service orientation
  • Ability to speak and understand English
  • Adherence to company Motor Vehicle Record (MVR) policy
  • Availability to work evenings, holidays, and weekends

Job Qualifications

  • High school diploma or equivalent
  • 2-3 years of supervisory experience
  • Experience working in a valet role
  • Valid Illinois Drivers License
  • Ability to operate manual and automatic transmission vehicles
  • Strong guest service skills
  • Ability to speak and understand English
  • Knowledge of company MVR policy and safe driving practices
  • Ability to work evenings, holidays, and weekends as business needs dictate

Job Duties

  • Provide a high level of guest service and promote a positive attitude to create a fun and entertaining experience for guests and team members
  • Review workflow and staffing levels of valet staff
  • Conduct daily performance reviews of valet staff
  • Monitor departmental supplies and requisition as needed
  • Investigate and resolve guest complaints or concerns in accordance with company and departmental policies and procedures
  • Schedule departmental staff for proper coverage
  • Monitor and maintain the cleanliness of departmental areas of responsibility
  • Monitor the monetary transactions of the Valet Department
  • Perform other duties as assigned

Job Location

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