Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
Affordable health insurance with employer contributions for full-time associates
Comprehensive benefits available medical, dental, vision, accident, critical illness, life insurance
Paid time off (PTO) for full-time associates
Exclusive Marriott travel discounts for all associates
Job Description
The Cascade Hotel Kansas City is a distinguished hospitality establishment located in the heart of the Country Club Plaza, the premier entertainment and shopping district of Kansas City. Proudly part of Marriott's Tribute Portfolio, this hotel has built a reputation over its celebrated year of operation for delivering a unique, luxurious, and locally-inspired guest experience. Boasting 177 elegantly styled guest rooms, the property features expansive 15,000 square feet of event space that caters to a variety of gatherings, from corporate meetings to social celebrations. The hotel also offers a two-level signature restaurant and a vibrant rooftop bar, enhancing its appeal... Show More
Job Requirements
- High school diploma/GED
- this job requires standing and walking for extended periods of time as well as bending, reaching, and lifting
- must have a high level of energy
- must enjoy working independently
- must be a team player
- must be willing to complete drug screen and background check in accordance with federal and state laws
- prompt and regular attendance
- department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work, and overtime as required
- minimum availability of 16 hours per week for part-time employees
- comply with hotel and/or department uniform and professional behavior and appearance standards
- carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff
- review and approve electronic timecard weekly for accuracy
Job Qualifications
- Previous experience in a guest-facing hotel or valet role preferred
- valid driver's license and clean driving record required
- strong communication skills and a polished, professional demeanor
- ability to lift and/or move up to 25 pounds
- must be able to stand for long periods and work outdoors
- availability to work weekends, evenings, and holidays as required
Job Duties
- Greet all guests in a warm, professional manner
- anticipate and respond to their needs
- recognize VIP and returning guests, using names whenever possible
- escort guests to rooms with their luggage, explaining room features and hotel amenities
- provide directions, local information, and personalized assistance as needed
- make timely deliveries to guest rooms and assist with luggage storage/retrieval using claim tickets
- maintain a clean, organized lobby, bell closet, and workspaces at all times
- safely park and retrieve guest vehicles while following valet procedures and safety standards
- keep entrance areas clear for arriving/departing guests and emergency access
- operate valet ticketing system accurately for all transactions
- open/close vehicle doors and assist guests with items as they arrive or depart
- follow all parking, cash handling, and inventory protocols as directed by hotel policy
- stay informed of hotel activities, group arrivals, and special guest needs
- communicate guest preferences or issues promptly to the Front Office Manager
- support team efforts to uphold Marriott's Sincere Service standards throughout all interactions
Job Location
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