Valet

Highgate is a leading real estate investment and hospitality management company with over $15 billion in assets under management and a global portfolio comprising more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Established over 30 years ago, Highgate has earned a reputation as an innovator in the hospitality industry, providing expert guidance through all stages of the property lifecycle. This includes planning, development, recapitalization, and disposition, making it a trusted partner for top ownership groups and major hotel brands. Highgate is known for its development of a diverse portfolio featuring bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. Their properties showcase contemporary programming combined with digital acumen, employing industry-leading revenue management tools that efficiently identify and predict evolving market trends to maximize asset value and drive outperformance.

Situated at the prestigious end of Canal Street, The Westin New Orleans is a prominent hotel under Highgate's management, offering guests breathtaking views of the Mississippi River and the historic French Quarter. The hotel features 462 rooms and suites, including a luxurious Presidential Suite outfitted with Westin's signature Heavenly® bedding. Guests enjoy 34,000 square feet of versatile event space, a fully equipped WestinWORKOUT fitness center, the inviting lobby bar Observatory 11, and the new Bistro at the Bend restaurant. Located just steps from attractions like the Shops at Canal Place, Harrah’s Casino, Bourbon Street, and the Ernest N. Morial Convention Center, The Westin New Orleans provides an exceptional hospitality experience combining location, comfort, and style.

The role of the Valet at The Westin New Orleans is an hourly position with the primary responsibility of ensuring all guests receive a warm welcome upon arrival at the hotel entrance. The Valet plays an essential role in delivering a quality arrival and departure experience, assisting guests with luggage, managing parking and retrieving cars, and providing attentive, courteous service throughout the guest's stay. This position requires a reliable, friendly, and professional individual who understands and executes the detailed procedures that ensure guest vehicles and keys are safe and secure. The Valet must maintain a poised and attentive presence, greet guests warmly, provide directions, assist with transportation, monitor traffic flow in the porte cochere, and uphold the cleanliness and safety of the area. Additionally, the Valet supports other door services within the department as needed and is trained to diplomatically handle guest requests, complaints, and any safety or security situations promptly and efficiently. This is a dynamic and interactive role crucial to the hotel’s reputation for exceptional customer service and operational excellence. Candidates must be prepared to meet the physical demands of the role and demonstrate excellent communication skills with the ability to manage confidential information discreetly. This position offers a unique opportunity to be part of a globally recognized hospitality brand and contribute to delivering memorable guest experiences in one of New Orleans' iconic hotel destinations.