Job Overview
Employment Type
Part-time
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Diversity and inclusion initiatives
Job Description
The Ritz-Carlton Charlotte, located at 201 E Trade St, Charlotte, North Carolina, is a part of the globally recognized luxury hotel brand known for its exceptional guest service and upscale accommodations. The Ritz-Carlton is renowned for creating unforgettable experiences for its guests, and the Charlotte location upholds this proud tradition by offering comfort, elegance, and top-tier service in the vibrant city of Charlotte. With its commitment to quality, the hotel fosters a work environment rooted in respect, diversity, and empowerment, cultivated by a team dedicated to delivering consistent excellence in the luxury hospitality industry.
This position is ideal for individuals interested in joining the renowned Ritz-Carlton team in a part-time, non-management role primarily supporting the Rooms & Guest Services Operations department, preferred overnight shift. The role emphasizes direct guest interaction and assistance, entailing responsibilities such as greeting guests upon arrival, escorting them to their rooms, opening doors, providing information on hotel amenities and local attractions, and handling luggage with care and professionalism. The position also requires facilitating guest transport arrangements, assisting with vehicle access, and ensuring overall guest satisfaction by addressing their needs promptly and courteously.
Employees in this role are expected to uphold and promote the company’s Gold Standards of service — a hallmark that defines the Ritz-Carlton experience. This includes the consistent demonstration of kindness and attentiveness, maintaining a professional appearance, and complying with all safety policies and procedures. The job involves moderate physical activity such as lifting and transporting luggage of varying weights, moving about the property, and responding efficiently to guest requests and workplace demands throughout the shift.
In return, Ritz-Carlton offers a dynamic work environment that celebrates cultural diversity and encourages personal and professional growth. The company provides employees with comprehensive training and development opportunities, fostering a culture where creativity, kindness, and compassionate service are paramount. The position serves as an entry point into the hospitality industry for those who may not require prior experience but are keen to learn and thrive within a globally leading luxury brand.
The Ritz-Carlton Charlotte is an equal opportunity employer dedicated to creating an inclusive workplace where all employees feel welcome, respected, and valued. It actively promotes policies that prohibit discrimination based on disability, veteran status, or other attributes protected by law. Joining The Ritz-Carlton team means becoming part of a worldwide portfolio under Marriott International, where employees are empowered to be their best selves, supported by a global network and a brand synonymous with excellence, luxury, and guest satisfaction.
This position is ideal for individuals interested in joining the renowned Ritz-Carlton team in a part-time, non-management role primarily supporting the Rooms & Guest Services Operations department, preferred overnight shift. The role emphasizes direct guest interaction and assistance, entailing responsibilities such as greeting guests upon arrival, escorting them to their rooms, opening doors, providing information on hotel amenities and local attractions, and handling luggage with care and professionalism. The position also requires facilitating guest transport arrangements, assisting with vehicle access, and ensuring overall guest satisfaction by addressing their needs promptly and courteously.
Employees in this role are expected to uphold and promote the company’s Gold Standards of service — a hallmark that defines the Ritz-Carlton experience. This includes the consistent demonstration of kindness and attentiveness, maintaining a professional appearance, and complying with all safety policies and procedures. The job involves moderate physical activity such as lifting and transporting luggage of varying weights, moving about the property, and responding efficiently to guest requests and workplace demands throughout the shift.
In return, Ritz-Carlton offers a dynamic work environment that celebrates cultural diversity and encourages personal and professional growth. The company provides employees with comprehensive training and development opportunities, fostering a culture where creativity, kindness, and compassionate service are paramount. The position serves as an entry point into the hospitality industry for those who may not require prior experience but are keen to learn and thrive within a globally leading luxury brand.
The Ritz-Carlton Charlotte is an equal opportunity employer dedicated to creating an inclusive workplace where all employees feel welcome, respected, and valued. It actively promotes policies that prohibit discrimination based on disability, veteran status, or other attributes protected by law. Joining The Ritz-Carlton team means becoming part of a worldwide portfolio under Marriott International, where employees are empowered to be their best selves, supported by a global network and a brand synonymous with excellence, luxury, and guest satisfaction.
Job Requirements
- High school diploma or equivalent
- No prior related work experience required
- No supervisory experience required
- No licenses or certifications required
- Availability to work overnight shifts
- Ability to stand, sit, or walk for extended periods
- Ability to lift and move luggage up to 50 pounds independently
- Ability to assist with lifting items over 75 pounds
- Good communication skills
- Ability to read and visually verify information
- Physical capability to move on varied surfaces and stairs
- Adherence to company safety policies and professional appearance standards
Job Qualifications
- High school diploma or equivalent
- Ability to communicate clearly and professionally
- Customer service skills
- Physical ability to perform lifting and mobility tasks
- Ability to follow safety protocols and procedures
- Willingness to work overnight shifts
- Teamwork and interpersonal skills
- Commitment to company standards and quality assurance
Job Duties
- Greet and escort guests to their rooms
- Open doors and assist guests and visitors entering and exiting the property
- Inform guests about hotel amenities, services, operating hours, and local activities
- Identify and explain room features such as key usage, minibar, ice and vending machine locations, safe, and laundry services
- Handle luggage transportation to and from rooms or designated areas
- Assist with luggage storage and retrieval
- Aid guests and visitors with vehicle entry and exit, including loading and unloading luggage
- Provide directions and transportation arrangements such as taxis or shuttle services
- Communicate parking procedures to guests and visitors
- Comply with all safety policies and procedures, report maintenance or safety hazards
- Maintain a neat and professional appearance
- Protect company property and sensitive information
- Collaborate with team members and support common goals
- Meet quality assurance standards
- Perform physical tasks including lifting, moving, and transporting objects of various weights
- Stay alert and respond to work situations promptly
- Use clear and professional language when communicating
- Perform additional reasonable job duties as assigned
Job Criteria
Experience
No experience required
Job Location
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