Valet

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Hourly

Benefits

hourly wage

Paid Time Off

Health Insurance

Retirement Plan

Employee Discounts

Employee assistance program

Training and Development

Job Description

Highgate Hotels is a distinguished leader in real estate investment and hospitality management, commanding a portfolio with assets exceeding 15 billion dollars. The company's expansive reach spans over 400 hotels across key regions including North America, Europe, the Caribbean, and Latin America. Established with a strong 30-year track record, Highgate Hotels has continually redefined hospitality through innovation and strategic industry leadership. Their expertise encompasses all stages of the property lifecycle, from initial planning and development to recapitalization and disposition. This comprehensive approach is reflected in their success managing a diverse range of hotel brands, including bespoke lifestyle labels, established legacy brands, and independent resorts. These properties feature cutting-edge programming and a proficient incorporation of digital technologies. Highgate is known for leveraging advanced revenue management tools that analyze and predict market trends to optimize asset performance and maximize value.

Headquartered globally with an executive team of seasoned hospitality professionals, Highgate is a trusted partner for leading ownership groups and major hotel brands. Their commitment to excellence is evident in every aspect of their operations, catering to high standards in guest services, property management, and hospitality innovation. More information about the company can be found on their official website www.highgate.com.

Located at the vibrant end of Canal Street, The Westin New Orleans, part of the Highgate portfolio, offers guests breathtaking views of the Mississippi River and the historic French Quarter. The hotel boasts 462 rooms and suites, including a luxurious Presidential Suite, all equipped with Westin’s signature Heavenly Bedding to ensure ultimate comfort. With 34,000 square feet of versatile event space, a fully equipped fitness center branded WestinWORKOUT, and premium amenities like the lobby bar Observatory 11 and the new Bistro at the Bend restaurant, The Westin New Orleans combines convenience, comfort, and luxury. Its prime location places guests within walking distance to popular attractions such as the Shops at Canal Place, Harrah’s Casino, Bourbon Street, and the Ernest N. Morial Convention Center.

The Valet position at The Westin New Orleans holds a vital role in delivering an exceptional first impression to guests. This hourly paid role primarily focuses on providing guests with an attentive and courteous arrival and departure experience. Responsibilities include greeting guests warmly, managing luggage assistance, parking and retrieving vehicles while ensuring safety and security, and accommodating guest needs proactively throughout their stay. The valet is also responsible for maintaining cleanliness and order in the porte cochere area, supporting traffic flow, and handling guest requests or concerns with professionalism and discretion. Candidates joining this role will be part of a distinguished hospitality environment that emphasizes guest satisfaction, operational excellence, and safety compliance. This role demands physical stamina, a keen eye for detail, and outstanding interpersonal skills, reflecting Highgate's commitment to unparalleled guest service and hotel prestige.

Job Requirements

High school diploma or equivalent
Experience in hotel or related field preferred
Valid driver's license for the applicable state
At least two years driving experience preferred
Ability to exert up to 100 pounds of force occasionally and/or 50 pounds frequently
Ability to stand during entire shift
Clean driver's abstract with zero points
Ability to drive standard and automatic vehicles
Effective verbal and written communication skills
Ability to maintain confidentiality
Physical stamina to lift, carry, push, pull, or move objects as required
Willingness to perform other duties as requested by management

Job Qualifications

High school diploma or equivalent required and/or experience in a hotel or a related field preferred
Must have a valid driver's license for the applicable state
At least two years driving experience preferred
Ability to stand during entire shift
Valid driver license with a clean (zero points) driver's abstract and able to drive standard and automatic vehicles
Must be able to effectively communicate both verbally and in writing
Must be able to maintain confidentiality of information

Job Duties

Properly stand at attention at the hotel entrance
Open doors greeting guest with smile and friendly comment as they enter and exit the hotel
Greet arriving vehicles, opening doors for the guest and greeting them in a proper manner
Assist guests with luggage to the curbside and direct them to front desk or other areas as required
Valet guest cars within the procedures set for the department, ensuring that guest car and keys are safe and secure
Assist guest with directions and information of property as required
Assist departing guest with transportation as requested
Retrieve valet vehicles in an efficient manner
Follow proper procedure in assisting the guest into the vehicle and loading articles including luggage into the vehicle as required
Assist Door Attendant in monitoring traffic in the porte cochere
Ensure that the porte cochere is clean of litter, water, oil, and other items that would be considered unacceptable standard in maintaining the cleanliness of the area
Perform duties as required in the related positions of the department and Door Attendant
Familiar with all procedures of these positions
Diplomatically handle or refer guest request and complaints
Ensure any safety or security related procedures are implemented and any possible situation is immediately reported