Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Uniform allowance
Employee assistance program
Job Description
The Portland Regency Hotel & Spa is a distinguished historic hotel located in the heart of Portland's Old Port District. This beautiful hotel is known for its blend of classic charm and modern amenities, offering guests a luxurious stay with a touch of Portland's rich cultural heritage. As a premier destination for travelers, the Portland Regency Hotel & Spa takes pride in providing exceptional accommodations, fine dining options, and a relaxing spa experience. The hotel's prime location makes it an ideal choice for visitors looking to explore Portland's vibrant downtown area, renowned restaurants, and scenic waterfront views. The establishment values... Show More
Job Requirements
- High school diploma or equivalent
- one to three months related experience or training
- valid driver’s license with acceptable driving record
- driver’s license held for at least two years
- ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals
- ability to read, write, and comprehend simple correspondence
- ability to solve practical problems and interpret instructions
- ability to perform physical tasks including lifting 25-50 pounds frequently and up to 100 pounds occasionally
- ability to work in various physical conditions including wet, humid, and outside environments
- adherence to all safety and driving laws
- willingness to maintain cleanliness and perform general maintenance tasks
Job Qualifications
- High school diploma or general education degree (GED)
- ability to read and comprehend simple instructions, short correspondence, and memos
- ability to write simple correspondence
- ability to present information effectively in one-on-one and small group situations
- ability to solve practical problems and interpret instructions in written, oral, diagram or schedule form
- valid driver's license with an acceptable driving record
- driver’s license held for a minimum of two years
Job Duties
- Check work schedule weekly and report for all scheduled shifts on time, in complete uniform and with nametag on
- punch in to the correct department on time clock no more than 5 minutes before shift and punch out directly after shift ends
- provide excellent guest service by being courteous, prompt, and professional
- have knowledge of all aspects of the hotel facilities
- assist with guest complaints by seeking help from Guest Service Agent
- manage packages, incoming groups, VIPs, and other hotel activities knowledgeably
- handle guest requests and complaints professionally
- assist guests with dinner reservations, directions, amenities, and more
- greet guests upon arrival and open hotel doors with a smile
- maintain cleanliness of valet desk and hotel exterior
- assist Maintenance Team with sweeping, shoveling, and other tasks
- use proper etiquette answering phones and assist Front Desk
- properly file and tag guest car keys
- label and store guest luggage, especially overnight luggage
- deliver returned laundry to correct rooms and provide receipts to Front Desk
- aid other departments with a positive attitude
- assist guests traveling to and from airport, bus, train stations, local restaurants, museums, and other attractions
- follow all State of Maine driving laws
- assist Guest Service Team as needed
- ensure hotel vehicles are clean and fueled
- maintain general knowledge of the Greater Portland area
- call taxis for guests when needed
- keep lobby clutter free and neat
- perform other duties as assigned by Department managers
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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