Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
uniform provided
Job Description
The Portland Regency Hotel & Spa is a distinguished historic hotel located in the heart of Portland's Old Port District. As part of the Historic Hotels of America, the establishment stands as a landmark offering luxurious accommodations alongside rich cultural heritage and vibrant local charm. This iconic hotel combines traditional elegance with modern amenities to provide guests a unique and memorable experience in Portland, Maine. The Portland Regency Hotel & Spa prides itself on exceptional guest service, premium facilities including a full-service spa, fine dining options, and a close proximity to major local attractions, restaurants, and entertainment venues. The hotel... Show More
Job Requirements
- High school diploma or equivalent
- valid driver's license with clean driving record
- minimum two years driving experience
- ability to stand, walk, climb, and lift frequently
- physical capability to handle luggage and related tasks
- knowledge of local area helpful
- excellent interpersonal and communication skills
- professional appearance and demeanor
- punctuality and reliability
- ability to work in various weather conditions
Job Qualifications
- High school diploma or GED
- valid driver's license with acceptable driving record held for minimum two years
- ability to add, subtract, multiply, and divide
- ability to read and comprehend simple instructions and memos
- effective verbal communication skills
- ability to solve practical problems and follow instructions
- prior customer service or related experience preferred
- basic knowledge of local area and hotel facilities advantageous
- physical ability to lift and move 25-50 pounds frequently and up to 100 pounds occasionally
- dependable and punctual
Job Duties
- Check work schedule and report for all scheduled shifts on time in full uniform with nametag
- punch in and out at correct times
- provide excellent guest service by being courteous, prompt, and professional
- have knowledge of hotel facilities, packages, VIPs, and activities
- handle guest requests and complaints professionally and knowledgeably
- greet guests warmly in their vehicles or at doors, using umbrella during inclement weather
- keep valet desk and hotel exterior clean and tidy
- assist maintenance with cleaning, shoveling, and landscaping duties
- use proper phone etiquette and assist front desk with calls
- properly file and tag guest car keys
- label and store guest luggage, especially overnight luggage
- promptly deliver returned laundry to correct rooms with receipts for charges
- assist guests to and from airport, bus, train stations, and local attractions
- follow all State of Maine driving laws
- assist Guest Service Team as needed
- keep hotel vehicles clean and fueled
- perform other duties as assigned by department managers
- maintain general knowledge of greater Portland area
- call taxis for guests when needed
- keep lobby clutter free and neat
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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