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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $19.25
Work Schedule
Weekend Shifts
Benefits
competitive base pay
Annual bonus
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Employee assistance program
401k Match
Financial planning services
Dependent care FSA
Paid Time Off
Paid holidays
Tuition Assistance
Learning and development program
Internal career growth opportunities
Fun Work Culture
Job Description
Tommy's Express is a nationally recognized franchise known for providing outstanding car wash and car care services across the United States. With decades of industry experience and innovative technology, Tommy's Express has revolutionized the car wash experience. The company features fully automatic car washes equipped with advanced technology such as an easy-loading dual belt conveyor system, wide-open bays that allow natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums. These technological innovations set Tommy’s Express apart from traditional car washes, making it a top choice for customers seeking efficient, thorough, and convenient car cleaning services. Tommy’s Express... Show More
Job Requirements
- Ability to greet customers warmly and make them feel valued
- Communicates effectively to keep workflow smooth
- Ability to work in a fast pace environment
- Able to move about inside the office to access file cabinets and office machinery
- Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
- Able to move equipment weighing up to 30 pounds
- Able to work and commute in all weather conditions
- Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers
- Willing to work weekends
- Must be available part or full time
Job Qualifications
- Friendly and approachable demeanor
- Good communication skills
- Works well with other staff members
- Maintains a professional and upbeat attitude even during peak times
- Handles customer feedback gracefully
- Willing to work hard and build relationships
- Set an example of working hard and doing your best
- Try your best every day and come with a winning attitude
- Understanding/navigating apps and technology
- Prior sales experience preferred
- Organized and self-motivated
Job Duties
- Provide proactive, friendly, and personalized service to guests primarily in the vacuum area ensuring exceptional experience
- Greet every guest to build relationships, educate them on wash options, and drive sales of monthly wash packages and service upgrades
- Serve as a brand ambassador in the vacuum area by anticipating guest needs, assisting with vacuum use, and resolving concerns in real time
- Support fleet sales and business development efforts during slower periods or inclement weather including outreach, lead generation, and relationship building
- Learn and operate all aspects of POS and LPR systems to support sales, guest check-in, and car wash operations as needed
- Monitor wash quality and overall guest satisfaction, taking ownership to address issues and elevate the experience
- Help maintain vacuum equipment and perform routine care as needed to ensure consistent, high-quality service
- Oversee property aesthetics with a focus on the vacuum area ensuring a clean, organized, and welcoming environment
- Maintain cleanliness of the interior and exterior of the car wash and surrounding property
- Exceed guest expectations by delivering a concierge-level experience that drives loyalty and repeat visits
- Exemplify and uphold the WE OWN IT culture by taking ownership of guest relationships, sales results, and the overall success of the location
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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