Vacuum Concierge - Cascade

Tommy's Express is a nationally recognized franchise known for providing outstanding car wash and car care services across the United States. With decades of industry experience and innovative technology, Tommy's Express has revolutionized the car wash experience. The company features fully automatic car washes equipped with advanced technology such as an easy-loading dual belt conveyor system, wide-open bays that allow natural lighting, advanced presoak and sealer services, and free high-power self-serve vacuums. These technological innovations set Tommy’s Express apart from traditional car washes, making it a top choice for customers seeking efficient, thorough, and convenient car cleaning services. Tommy’s Express operates with a focus on customer satisfaction, quality service, and creating an enjoyable atmosphere for both guests and employees.The culture at Tommy's Express is highly team-oriented, fostering a fun, energetic, and family-like environment where team member morale is prioritized. The company promotes growth opportunities for motivated and high-performing employees, encouraging internal advancement and continuous learning. Offering competitive base pay and annual bonuses, alongside a comprehensive benefits package including health, dental, vision, life, disability insurance, and employee assistance programs, Tommy’s Express values its team members and their well-being. Additional perks such as 401k matching, financial planning services, dependent care flexible spending accounts (FSA) with on-site daycare options, paid time off, paid holidays, tuition assistance, and extensive learning and development programs further demonstrate the company’s commitment to supporting employee career growth and work-life balance.This job opening is for the role of Vacuum Concierge, a position that primarily focuses on delivering exceptional customer service in the vacuum area of the car wash facility. The Vacuum Concierge acts as a brand ambassador, providing personalized and proactive assistance to guests, educating them on available wash options, and promoting sales of monthly wash packages and service upgrades. This role is well-suited for individuals who enjoy engaging with customers, have confidence with technology, and thrive in fast-paced environments. Responsibilities include greeting every guest warmly, anticipating and responding to their needs in real time, supporting sales initiatives during slower periods or inclement weather, and learning to operate point-of-sale and license plate recognition systems to aid in smooth operations and sales support. The Vacuum Concierge also maintains cleanliness and aesthetics of the car wash, particularly in the vacuum area, and performs routine maintenance on vacuum equipment to ensure high service quality. Success in this role requires ownership of guest satisfaction and embodying the company’s WE OWN IT culture, which emphasizes accountability, customer focus, and teamwork.This position may be part or full time, with typical part-time hours ranging from 16-24 hours per week and full-time hours from 30-40 hours per week. Weekend shifts are required. The work environment is professional retail, where the car wash operates every day of the week from 7:00 a.m. to 9:00 p.m. The job involves working both indoors and outdoors, adapting to all weather conditions, and physical demands such as moving equipment up to 30 pounds, walking, bending, twisting, and climbing steps. The ideal candidate will have a friendly, approachable demeanor, strong communication skills, the ability to work well with others, and a professional and upbeat attitude even during busy times. Prior sales experience and comfort using technology are preferred but not required. The Vacuum Concierge position has no direct supervisory responsibilities but offers significant potential for internal growth and development within the company for motivated individuals. This role is a great opportunity for someone looking to build relationships, work hard, and deliver a concierge-level experience aimed at driving customer loyalty and repeat visits at Tommy’s Express Car Wash.