Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $69,317.46 - $93,780.72
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
performance bonuses
Professional development opportunities
Job Description
Hilton Grand Vacations is a prominent leader in the vacation ownership industry, recognized for its unwavering dedication to innovation, quality, and continuous growth. The company operates a renowned system of brand-name, high-quality vacation ownership resorts located in some of the most desirable vacation destinations around the globe. Hilton Grand Vacations not only develops and markets these resorts but also manages two innovative club membership programs: Hilton Grand Vacations Club and The Hilton Club. These clubs provide exclusive exchange programs, leisure travel opportunities, and reservation services to more than 250,000 club members, ensuring a valuable and memorable vacation experience.
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Job Requirements
- Bachelor's degree or equivalent experience required
- Sales or marketing experience required
- Previous management experience preferred
- Knowledge and understanding of the timeshare industry, OPC marketing or telemarketing sales helpful
- Working knowledge of MS Office Suite
- Outgoing, able to converse with customers
Job Qualifications
- Bachelor's degree or equivalent experience
- Sales or marketing experience
- Previous management experience preferred
- Sales management experience a plus
- Knowledge and understanding of the timeshare industry, OPC marketing or telemarketing sales is helpful
- Working knowledge of MS Office Suite
- Outgoing and able to converse with customers
Job Duties
- Recruits, hires, trains, schedules, coaches and motivates sales associates
- Delivers a one-on-one conversation weekly with each sales associate
- Develops sales associates for success in their position and future growth
- Ensures the Company approved training program Passport to Success is delivered to all associates
- Maintains appropriate staffing levels in accordance with operating hours
- Maintains inventory of and places orders for all necessary collateral including lead slips, pitch cards, maps
- Takes-over and/or enters sales for an associate that is struggling in an effort to close and train them on how to handle objections and close sales
- Responds to Customer Care Agents requests about Sales Alerts
- Immediately reports all customer service issues to VP, Retail Marketing or Regional Director of Marketing
- Ensures cleanliness of work environment and compliance with dress code, uniform and name badges
- Meets or exceeds budgetary responsibilities related to lead generation and selling OPC Tours and Vacation Packages
- Accurately tracks and processes payroll, collects and maintains sales associates hours, submits to HR within payroll deadlines
- Completes and submits new hire onboarding paperwork as required by Human Resources
- Follows company policies and procedures including ethics, compliance, and approved selling methods
Job Location
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