Usher / Event Security - Peoria Civic Center

The Peoria Civic Center is a premier event venue located in Peoria, Illinois, renowned for hosting a wide variety of entertainment, sports, and community events throughout the year. With its rich history and reputation for excellence, the Peoria Civic Center offers a dynamic environment where guests and performers alike enjoy memorable experiences. As part of ASM Global, a leading venue management company, the Peoria Civic Center benefits from a strong organizational framework dedicated to delivering outstanding service and operational efficiency. This well-established venue attracts thousands of visitors for concerts, conventions, sporting events, and theatrical performances, making it a hub of cultural and recreational activity in the region.

The role of Usher/Event Security within the Peoria Civic Center's Operations Department is crucial to ensuring the safety, comfort, and satisfaction of all guests. Reporting directly to the Guest Services Manager and Usher Supervisor, this part-time, hourly, non-exempt position offers starting pay at $15.00 per hour with opportunities for flexible scheduling and additional benefits including 401k and paid leave. The primary responsibility of the Usher/Event Security team member is to direct the safe and orderly flow of guest traffic at entry and exit points, ensuring that patrons find their seats efficiently and enjoy a pleasant experience throughout the event.

This position demands excellent customer service skills, with ushers expected to interact with guests in a courteous and friendly manner, answering questions and providing assistance as needed. The role also includes important security functions such as verifying ticket validity, scanning event tickets, and maintaining tight control over entry points to prevent unauthorized access. Ushers must inspect their assigned seating areas for any safety hazards or damage prior to each event and report any issues promptly to supervisors to uphold the venue's safety standards.

Additionally, ushers contribute significantly to the venue’s positive reputation by adhering to dress codes, maintaining a professional appearance, and embodying the values of the Peoria Civic Center in all interactions. They must be vigilant in identifying and reporting unsafe conditions or guest incidents to the appropriate staff, including security or medical personnel, ensuring a quick response to emergencies. Conflict deescalation skills are also essential, as ushers strive to maintain an enjoyable environment by managing confrontations discreetly and professionally.

Physical stamina is a key requirement for this job as ushers are frequently on their feet, moving throughout the facility, occasionally lifting up to 25 pounds, and climbing stairs. Work schedules are flexible but require availability during nights, weekends, and holidays in alignment with event timings. Reliable transportation is necessary to ensure consistent attendance. Basic computer skills, including the use of email, are preferred to facilitate communication with supervisors and team members.

Overall, the Usher/Event Security position at the Peoria Civic Center offers a rewarding opportunity for individuals who are passionate about customer service, safety, and community engagement in a lively and varied event setting. It represents a vital function within the broader operations team, contributing directly to the smooth execution of events and the satisfaction of thousands of attendees each year.