Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Hourly
Rate:
Range $20.00 - $28.00
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401(k) Plan
stock purchase plan
Company-paid Life Insurance
Paid Time Off
Parental leave
Family care leave
Bereavement leave
Jury duty leave
short-term disability
long-term disability
Company Discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
performance-based bonus awards
Live Better U education program
Job Description
Sam's Club is a leading membership-only warehouse club, committed to serving its members with quality products and superior customer service at unbeatable prices. As part of the larger Walmart family, Sam's Club combines the benefits of a nationwide retail presence with a strong focus on community engagement and member satisfaction. With locations across the United States, including the one at 3345 Virginia Beach Blvd in Virginia Beach, VA, Sam's Club provides customers with an extensive range of merchandise, including groceries, electronics, furniture, and apparel. The company prides itself on fostering a professional and supportive work environment that values collaboration, integrity,... Show More
Job Requirements
- Six months retail experience including operating front-end equipment
- six months customer service experience
- must be 18 years of age or older
Job Qualifications
- Six months retail experience including operating front-end equipment
- six months customer service experience
- ability to lead and supervise a front-end team
- experience in hiring, evaluating, mentoring, developing, and managing workload of associates
- strong communication and interpersonal skills
- knowledge of member service techniques and complaint resolution
- basic understanding of accounting procedures and financial record keeping
- ability to collaborate with team members and management
- commitment to compliance with company policies and ethical standards
Job Duties
- Assist management with supervising associates by assigning duties
- communicate goals and provide feedback
- train associates on processes and procedures
- provide guidance on member service approaches and resolve member complaints
- ensure compliance with company policies
- support the Open Door Policy
- participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
- Communicate and support membership by providing information on membership types, programs, and benefits
- process memberships, upgrades, and credit accounts
- encourage membership renewals
- participate in sales and marketing events
- maintain marketing recaps and documentation
- strive to meet membership goals
- promote the value of Sam's Club products and services
- Provide member service by acknowledging members and identifying needs
- assist with purchasing decisions and locating merchandise
- support members using self-service technology
- assist with transactions at registers or self-checkout
- ensure club pick up orders are fulfilled
- Oversee assigned area by handling claims and returns
- zoning the area
- organizing merchandise
- identifying shrink and damages
- maintaining availability of carts and flatbeds
- assist members with transporting items
- use cart retrieval equipment properly
- maintain parking lot cleanliness
- Complete accounting records and transactions
- follow accounting office procedures
- provide funds for register operation
- create and interpret financial reports
- assist with investigations
- prepare daily deposits and oversee cash fund transfers
- investigate cash overages and shortages
- maintain confidentiality and accuracy of financial information
- Develop, communicate, and implement business processes by collaborating with managers, coworkers, customers, and business partners
- analyze information from multiple sources
- monitor progress and address improvements
- Demonstrate and support compliance with company policies and ethics by explaining and applying standards
- implement action plans
- assist management in correcting compliance issues
- Lead and participate in teams by sharing resources and information
- determine customer needs and business priorities
- coordinate and execute assignments
- provide advice, feedback, and support
- model adaptability to change and new challenges
Job Location
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