Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $28.00
Work Schedule
Standard Hours
Benefits
health benefits
financial benefits
paid time off benefits
short-term disability
long-term disability
Company Discounts
Military Leave Pay
Job Description
Sam's Club is a leading membership-only retail warehouse club, dedicated to providing quality products and exceptional service to its members. As part of Walmart Inc., one of the world's largest retail corporations, Sam's Club aims to serve its members with a wide variety of merchandise, combining value, convenience, and expertise. Founded with the goal of helping members save money while shopping for all their household and business needs, Sam's Club operates numerous locations across the United States and offers an extensive selection of products from groceries and electronics to furniture and apparel. The company is deeply committed to providing a... Show More
Job Requirements
- 6 months retail experience including operating front-end equipment
- 6 months customer service experience
- Must be 18 years of age or older
- Ability to supervise associates
- Ability to handle member complaints professionally
- Ability to train staff on processes and procedures
- Strong organizational and multitasking skills
- Basic accounting knowledge
- Ability to use self-service technology
- Commitment to company policies and ethical standards
- Good communication and interpersonal skills
- Ability to work flexible hours
- Ability to participate in sales and marketing events
Job Qualifications
- 6 months retail experience including operating front-end equipment
- 6 months customer service experience
- Supervisory experience preferred
- Experience leading a front-end team preferred
- Experience in hiring, evaluating, mentoring, and developing associates preferred
- Ability to manage workload of others preferred
- Strong communication skills
- Ability to work collaboratively in a team environment
- Understanding of member service approaches and sales techniques
- Knowledge of store operations and cash register procedures
Job Duties
- Assist management with supervision of associates in assigned area
- Assign duties to associates
- Train associates on processes and procedures
- Provide direction and guidance on member service techniques
- Ensure resolution of member complaints and issues
- Ensure compliance with company policies and procedures
- Support the Open Door Policy
- Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
- Communicate and support membership programs and benefits
- Process memberships, upgrades, and credit accounts
- Encourage membership renewals
- Participate in sales and marketing events
- Complete and maintain marketing documentation
- Strive to meet membership goals
- Provide and ensure member service by assisting with purchasing decisions and merchandise location
- Assist members with transactions and self-service technology
- Ensure club pick up orders are filled
- Handle claims and returns
- Zone and organize merchandise
- Identify shrink and damages
- Maintain availability of carts and flatbeds
- Assist members in transporting items
- Maintain parking lot cleanliness
- Complete accounting records and files
- Follow accounting office procedures
- Provide funds for register operation
- Interpret financial reports
- Assist with accounting investigations
- Prepare daily deposits and oversee Cash Fund Transfers
- Investigate register and office overages and shortages
- Maintain confidentiality and accuracy of financial information
- Develop and implement business processes by collaborating with managers and customers
- Monitor progress and identify improvement opportunities
- Promote compliance with company policies and ethical standards
- Explain and demonstrate ethical practices
- Assist management in correcting compliance issues
- Lead and participate in teams
- Share resources and information
- Provide advice and support to meet timelines and quality
- Model adaptability to change
- Embrace and promote workplace diversity and inclusion
- Build strong and trusting team relationships
- Motivate and influence with positive communication
- Mentor others and recognize contributions
- Maintain and promote integrity and ethics
- Act selflessly with humility and honesty
- Deliver results focused on customer first
- Make informed decisions balancing priorities
- Display curiosity and learning desire
- Drive continuous improvements and support change
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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