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(USA) Member Team Lead

Job Overview

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Employment Type

Temporary
Hourly
Internship
Consulting
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $20.00 - $28.00
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Life insurance
Tuition Reimbursement

Job Description

Sam's Club, a division of Walmart Inc., is a leading membership-only retail warehouse club offering a wide range of products and services designed to meet the needs of its members. With locations across the United States, Sam's Club focuses on providing quality merchandise at unbeatable prices, paired with exceptional member service. The company prides itself on fostering a culture of inclusion, integrity, and respect for individuals while striving for excellence in customer service and operational efficiency. Sam's Club is dedicated to creating a workplace where associates feel valued, supported, and motivated to grow professionally and personally. They emphasize leadership development,... Show More

Job Requirements

  • 6 months retail experience including operating front-end equipment
  • 6 months customer service experience
  • Must be 18 years of age or older

Job Qualifications

  • Minimum 6 months retail experience including operating front-end equipment
  • Minimum 6 months customer service experience
  • Proven supervisory or leadership experience preferred
  • Ability to train and mentor associates
  • Strong communication and interpersonal skills
  • Ability to handle financial tasks accurately
  • Knowledge of company policies and ethical standards
  • Experience in team leadership and performance evaluation

Job Duties

  • Assist management with supervising associates
  • Assign duties and communicate goals to associates
  • Train associates on processes and procedures
  • Provide direction and guidance for member service and complaint resolution
  • Support recruiting, hiring, scheduling, and evaluating associates
  • Communicate and support membership information and promotions
  • Handle merchandise claims, returns, zoning, and organizing stock
  • Maintain parking lot cleanliness and assist with cart retrieval
  • Complete accounting records, manage cash operations, and prepare deposits
  • Develop and implement business processes to meet operational needs
  • Promote compliance with company policies and ethics standards
  • Lead teams and support change management
  • Foster a culture of respect, integrity, customer service, and excellence

Job Location

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