Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Hourly
Rate:
Range $20.00 - $28.00
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401(k) Plan
stock purchase plan
Company-paid Life Insurance
paid time off including PTO, parental leave, family care leave, bereavement, jury duty, and voting
Short-term and long-term disability coverage
Company Discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
education benefits through Live Better U program
Job Description
Sam's Club is a leading members-only warehouse club that offers a wide variety of high-quality products and services to its members. As a subsidiary of Walmart, Sam's Club operates numerous locations across the United States, providing a unique shopping experience that combines value, quality, and convenience. Known for its commitment to exceptional customer service, innovative technology, and a comprehensive product selection, Sam's Club plays a vital role in improving the shopping habits of millions by offering competitive prices and exclusive member benefits. The company is dedicated to fostering a positive work environment where associates are encouraged to grow, learn, and... Show More
Job Requirements
- Must be 18 years of age or older
- Six months retail experience including operating front-end equipment
- Six months customer service experience
- Ability to assist with supervising and training associates
- Ability to handle member service issues and complaints
- Ability to complete accounting and financial documentation accurately and confidentially
- Effective communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Must be willing to support company policies and ethical standards
- Availability to work flexible shifts including weekends and holidays
- Preferred leadership experience in retail supervision
Job Qualifications
- Six months retail experience including operating front-end equipment
- Six months customer service experience
- Experience leading a front-end team
- Supervising experience including hiring, evaluating, mentoring, developing, and managing workload of others
- Strong communication and leadership skills
- Ability to resolve customer complaints effectively
- Ability to maintain financial and transaction records accurately
- Familiarity with retail sales and marketing processes
- Knowledge of company policies and procedures
- Ability to train and develop associates
- Teamwork and collaboration skills
- Commitment to company values and ethics
- Availability to work flexible hours.
Job Duties
- Assist management with supervising associates in assigned area by assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance on member service approaches and techniques, resolving member complaints and issues according to company guidelines, ensuring compliance with company policies and procedures, supporting the Open Door Policy, participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
- Communicate and support membership by providing information on membership types, programs and benefits to members and prospects, processing memberships, upgrades and credit accounts, encouraging renewals, participating in sales and marketing events, maintaining marketing recaps and documentation, promoting the value of Sam's Club products and services
- Provide member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, assisting with transactions through registers or self-checkout, ensuring club pickup orders are filled
- Oversee assigned areas by handling claims and returns, zoning, organizing merchandise, identifying shrink and damages, maintaining availability of carts and flatbeds, assisting members with transporting items, maintaining parking lot cleanliness
- Complete accounting records and documentation by following office procedures, preparing daily deposits, investigating cash overages and shortages, maintaining confidentiality of financial information
- Develop and implement processes to meet business needs by collaborating with managers and coworkers, analyzing information, monitoring results, and addressing improvement opportunities
- Demonstrate and promote compliance with company policies, ethics and integrity, assist management in correcting ethical issues
- Lead and participate in teams by sharing resources, coordinating work, providing feedback and support, modeling adaptability
- Embrace and promote a culture of respect and inclusion among associates, build strong relationships, motivate and influence others, recognize contributions
- Model the Walmart values to support a culture of integrity, accountability, and positive impact
- Deliver results while putting members first, balance priorities considering team impact
- Drive continuous improvement, support use of new technologies and skills, mentor others through change.
Job Location
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