Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $26.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
performance bonuses
Employee assistance program
Life insurance
Job Description
We are a dynamic and well-established logistics and freight forwarding company dedicated to providing seamless export and import services worldwide. We specialize in coordinating the complex processes involved in international shipping, ensuring that goods are transported efficiently, securely, and in compliance with all regulations. Our company stands out in the forwarding industry due to our commitment to quality, customer satisfaction, and innovation. We have a diverse portfolio of clients ranging from small businesses to large corporations, all relying on our expertise to handle their logistics needs with precision and care.
This role of Export/Import Coordinator is pivotal to our op... Show More
This role of Export/Import Coordinator is pivotal to our op... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years experience in the forwarding industry
- Strong knowledge of export/import processes
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively
- Strong planning and organizational skills
- Ability to multitask and take initiative
- Detail-oriented with good problem-solving skills
- Proficiency in MS Office applications
Job Qualifications
- High school diploma or equivalent
- 3+ years working experience in forwarding industry
- Solid knowledge of export/import process
- Excellent communication skills both verbal and written
- Ability to work independently as well as part of a team
- Good planning, problem-solving and organization skills
- Ability to multitask and be a self-starter
- Must be detail-oriented, thorough, accurate and have the ability to efficiently solve problems with strong PC skills
- Proficient in MS Office applications
Job Duties
- Coordinate and communicate with shippers, truckers, carriers and overseas offices for processing export/import shipments, including arranging for cargo collection and inland transportation, booking, document preparation (bill of lading, billing invoice, certificate of origin, POD, DN and/or AES if applicable), forwarding, follow up with tracking and tracing as requested by clients, data quality compliance, problem identification/resolution where capable/authorized
- Responsible to ensure quality of documents including match between data entry and documents, proof reading commercial documents and BOL/AWB
- Immediately report operational irregularities to supervisor and direct manager if it cannot be resolved at desk levels
- Ensure instructions of temperature-sensitive, time-sensitive, and OOG shipments handling is properly communicated from end-to-end
- Work with operation, sales, and control tower team on account implementation, ensuring a smooth transition from sales to operation
- Initiate and resolve any rate discrepancies, billing discrepancies to enforce compliance with SOW, MSA, RFQ, SLA and SOPs
- Handle and manage all customer contact at file level regarding exceptions
- Increase customer service satisfaction and business share through proactive and regular customer contact
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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