Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $20.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Flexible Schedule
Professional development opportunities
team environment
Job Description
Hard Rock Cafe is a world-renowned themed restaurant chain recognized for its vibrant atmosphere, exceptional customer service, and unique blend of music memorabilia and dining experiences. Known for creating memorable experiences for guests through its distinct rock 'n' roll ambiance, the Hard Rock brand is synonymous with fun, entertainment, and quality food and beverages. Established with the mission to deliver legendary guest service and create dynamic spaces for socializing, Hard Rock Cafe offers a dynamic work environment that attracts a passionate and diverse team dedicated to excellence in hospitality. As a leader in the hospitality and entertainment industry, Hard Rock... Show More
Job Requirements
- Ability to stand and sit for extended periods
- Ability to walk distances
- Ability to lift 30 to 40 lbs
- Ability to use hands to finger, handle, or feel
- Ability to reach with hands and arms
- Ability to talk and hear
- Ability to taste or smell
- Specific vision abilities including close, distance, color, peripheral vision, depth perception, and ability to adjust focus
- Ability to work in a hectic, fast-paced, crowded, and noisy casino environment
- Willingness to adhere to food and beverage policies and state liquor laws
- Extreme confidentiality
- Ability to manage multiple details and tasks concurrently in a changing environment
Job Qualifications
- High school diploma or equivalent
- Previous bartending experience preferred
- Strong leadership and interpersonal skills
- Excellent interpersonal, oral, and written communication skills
- Familiarity with a variety of computer systems and applications
- Ability to work effectively in a team environment
- Meticulous, organized, and accurate
- Ability to analyze and think about solutions impacting the entire operation
- Flexibility to work varying shifts and time schedules as needed
Job Duties
- Take customer drink orders
- Properly greet each guest and provide outstanding customer service offering drink and food specials
- Total bills, present checks, collect settlement, and process payment
- Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank
- Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer lists in order to assist guests and answer questions accurately
- Prepare cocktails according to recipes, using correct tools and glassware
- Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly
- Develop new cocktail recipes when directed by management, utilizing mixology skills to combine unique flavor profiles and presentation methods
- Greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions
- Serve food and beverages, ensuring timeliness, completeness, and accuracy
- Maintain bartop and bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs
- Process payments according to POS and cash handling procedures
- Perform last call
- Maintain bank variance within standard
- Ensure all checks are closed out
- Maintain bar inventory to determined par levels and communicate ordering needs to management staff
- Maintain positive and professional communication with all staff
- Communicate effectively and professionally with the culinary team to maximize guest satisfaction
- Adhere to food and beverage policies and State Liquor Laws
- Keep station clean at all times
- Promote positive customer relations
- Responsible for the receipt of monies and settlement of guest's checks
- Perform other departmental related duties and assignments as directed by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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